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 How to set up and process unsubscribe requests?

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T O P I C    R E V I E W
gorish Posted - Sep 24 2019 : 23:02:29
I've gone round in circles in the forum and help documentation, but I'm still confused.

Please can you explain, step by step, how to set up an automated unsubscribe link in the emails sent out in a campaign.

And how to subsequently mark/remove/block all the emails that are unsubscribed?

And how to send a confirmation email to the unsubscriber in question.

Can this be done completely automatically, without my having to intervene in any way (e.g. as soon as a member clicks on the unsubscribe link in the email, his/her email gets added to the blocked list and an unsubscribe confirmation email gets sent out, or is there something I have to do manually every now and again as a batch process?)

Many thanks in advance,
Gary
1   L A T E S T    R E P L I E S    (Newest First)
xequte Posted - Sep 25 2019 : 15:51:27
Hi Gary

> How to set up an automated unsubscribe link in the emails sent out in a campaign

On its own, MLK handles unsubscribe by someone replying to a message with the word "UNSUBSCRIBE" or "REMOVE ME" in the subject/top of the email.

To create one click links, you would need something on a web server. Please see:

https://xequte.com/support/maillistkingfaq.html#55


> how to subsequently mark/remove/block all the emails that are unsubscribed?

When you click the "Check Now" button in MLK (or it happens automatically), MLK connects to your email software/mail account and reads all of the emails to find any that it recognizes as instructions (e.g. have the word SUBSCRIBE or UNSUBSCRIBE in the subject line). Under File > Options, Email Processing, you can specify where MLK will look for those messages.


> how to send a confirmation email to the unsubscriber in question.

Under File > Options, Automatic Emails, you can create an unsubscribe confirmation.


> Can this be done completely automatically

Yes, once it is setup, everything will happen automatically.


Nigel
Xequte Software
www.xequte.com
nigel@xequte.com