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 DVD PixPlay
 Burning a dvd		  New Topic  Reply to Topic
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Marauder69

Canada
1 Posts
Posted - Aug 08 2019 :  12:01:47  Show Profile  Reply
I'm using the same pc I've used with this program in the past; but now it's not recognizing my burner?
Nigel wants me to attach a log file - I don't know how?
Please help.

D.A.Stouse

xequte

7504 Posts
Posted - Aug 08 2019 :  15:35:35  Show Profile  Reply
Hi

Does other software see the burner? What changed on your system between when DVD PixPlay could see the burner and now?

You can also have DVD PixPlay create the files and the burn them with your preferred burning software:

https://xequte.com/support/pixplayfaq.html#2


This is the file I need:

C:\Users\ <YOUR WINDOWS LOGIN NAME> \AppData\Local\Xequte\DVD PixPlay\Logs\

Note: If you have Email Software you can do this quickly by selecting "Email Support" under "Tools" on the DVD PixPlay menu


Another way to send it:

1. Start DVD PixPlay and open your project
2. Click Ctrl+Shift+L
3. A folder window should now open automatically. Double-click the file PixPlayLog.txt
4. Click Ctrl+A to select all
5. Click Ctrl+C to copy it to the clipboard
6. Start an email and click Ctrl+V in the body to paste the log
7. Send the email to me



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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