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 DVD PixPlay
 Can not create slideshow		  New Topic  Reply to Topic
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thomas Chu

59 Posts
Posted - Jul 08 2014 :  20:40:43  Show Profile  Reply
I just created new slideshow.at the ending time has warning : "Unexpected error encountered while converting slideshow. Try disabling your antivirus or contact Xequte support!"

I try disable my antivirus. But no different!
I did a lot work for slideshow! Never happen before, Pls help!

I use V8.01

Thanks

xequte

7504 Posts
Posted - Jul 09 2014 :  22:54:32  Show Profile  Reply
Hi Thomas

Thanks, I received the log that you sent me.

Unfortunately at this time, DVD PixPlay does not support filenames that contain Asian characters.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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thomas Chu

59 Posts
Posted - Jul 11 2014 :  13:56:13  Show Profile  Reply
Hi, Nigel:

I created a six individual files to video\filess are OK! But I burn multiple (same six files) to DVD disk always has problem! The suggest me email Log to you for help!

Can you give me some suggestion!

Thanks Lot!
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xequte

7504 Posts
Posted - Jul 12 2014 :  08:15:03  Show Profile  Reply
Hi Thomas

Did you receive my email? I could not see a good reason for it to fail on that video. You might find it easier to convert the video to MPEG format prior to adding it to your project.

You can convert your files online (for free) at:

http://www.zamzar.com
http://www.online-convert.com/


Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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thomas Chu

59 Posts
Posted - Jul 16 2014 :  14:39:34  Show Profile  Reply
Hi, Nigel:

I got your email on 7/9!

I think if I could make DVD straight from DVD Pixplay. May be result quality much better. Did not pass through more converter!

By the way, I used the others DVD maker maker finished project!

Thanks again!
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