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Douggg
USA
211 Posts |
Posted - Aug 24 2013 : 19:12:07
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Trying to understated the use difference between the Automatic Email choices, Subscribe to Mailing List vs. Joining a group. It's looks like the might be a bug or I'm not understanding the use.
Here's what I've found.
Group Welcome message are sent before Subscribe to Mailing list messages. All allow the use of custom fields, example(%group%).
If someone new joins one group they receive Join Group 1 msg then Subscribe list msg. (Makes sense they would get both, they are new to group and new to list.
But then the same user now subscribes to two new groups. They get four messages, Join Group 2 msg then Subscribe list msg, followed by Join Group 3 msg and Subscribe list.
Bug? Shouldn't they just get two? for he group? Why are they getting the List message too?
What's odd is the messages don't accurately reflect the group membership. In both auto reply messages I'm using the %email% and %email% variable. (Could that be goofing it up?)
I thought new members to list would on first join receive Subscribe list msg followed by Join Group message. But if same user wanted to join another group, they would only get Join Grp message.
Bug or am I not understanding the usage?
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xequte
7504 Posts |
Posted - Aug 27 2013 : 02:55:11
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Hi Doug
The subscribe message sent to a user in response to any subscribe request that they make, so it is sent if they are new to the list, already exist in the list, or even if their subscription fails (as its purpose is to advise the user of the success or failure of their request).
Welcome messages are only sent when a user is successfully added to a group.
So if a user sends a request to subscribe to two groups, then (in your configuration) they should get three messages. A subscribe acknowledgement and two welcome messages (for each group).
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Douggg
USA
211 Posts |
Posted - Aug 27 2013 : 20:06:02
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Got it.
Subscribe Message is a command result status message.
Where Group welcome messages would be used to provide specific information about the group they just joined.
Thanks
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xequte
7504 Posts |
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Douggg
USA
211 Posts |
Posted - Aug 27 2013 : 23:49:41
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Wait a second, I think you are mistaken.
"So if a user sends a request to subscribe to two groups, then (in your configuration) they should get three messages. A subscribe acknowledgement and two welcome messages (for each group)."
They get back four messages. Two subscribe messages and two welcome messages.
Here's what's interesting. I'm using the %Group% variable in each reply. But in the four messages I'm getting back the %Group% variable only returns 1 group name in the four replies. (It's values are correct for the group.) But I would expect the first to come back with Group1 and the second to come back with Group1, Group2. But the second message only comes back with Group2.
I just tried sending an email to a member who is member of three groups. In the body I included %Group%. I would expect it to come back with three groups. It didn't. Instead it came back with the one group I was sending the email to.
Any ideas why all three weren't listed?
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xequte
7504 Posts |
Posted - Aug 28 2013 : 03:10:59
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Hi Doug
You have raised two seperate issues here:
1. A subscribe request to two groups generates two seperate confirmations
Are you using v12.03? Does it happen even if you select "Add Addresses" on the toolbar and specify two groups?
2. Unexpected result when using %Group% field
%Group% should really only be used in automated messages where it refers to the group in question (i.e. the one being subscribed or unsubscribed from).
Its usage in your own messages is not recommended. You should use something more explicit instead, such as %Field:GroupMembership%
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Douggg
USA
211 Posts |
Posted - Aug 28 2013 : 09:13:06
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It was 12.02, just updated to 12.03.
Another question, how do you check for ver number if you are up to date?
I used Tools/Check for Updates. Now I'm up to date Version number screen no longer displays.
I think I remember reading there's a difference MLK Console commands and RAC command.
Was %Group% one of them?
Just tested sending a message to a group using the MLK console. The group has one member who is a member of two lists.
The %Group% variable only returns the group I'm sending to.
Where Field:GroupMembership% returns all groups the member has joined.
I see the difference here.
Trying the same with RAC looks like something has changed.
In the past %Group% would list all groups the member had joined. Now its' just displaying the list I'm sending to. I have lots of template emails for RAC sending with the %Group% so I know it's been working. (Just confirmed it was working by looking at a previously sent email.)
When did this change?
Do I need update all of my templates I've created over the years?
Thanks
Doug
Did this change?
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xequte
7504 Posts |
Posted - Sep 04 2013 : 01:52:57
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Hi Doug
Clarification of the functionality of %GROUP% was made in v6.0:
http://www.xequte.com/maillistking/changes_v6.html
%Group% was only ever intended for use in Welcome and Acknowledgement messages, but because many users were adding it on other messages we documented what function it served in various message types.
Welcome/Subscribes: Group being subscribed to
Unsubscribes: Group being unsubscribed from
Member's message: Group it was sent to
Other messages: Group that it was sent to if a group selection was made (otherwise blank)
In most cases it is better to use %Field:GroupMembership%
The version number is available by selecting File > About MailList King
Are you still getting the issue of multiple subscribe acknowledgements? Are you sure that these groups do not have custom subscribe messages assigned to them (File > Options, Groups, Edit Group)
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Douggg
USA
211 Posts |
Posted - Sep 04 2013 : 13:24:05
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Just tested. I do not have a custom group message. What I do have checked is Subscribe to Mailing List and Joining a group.
When someone subscribes to two groups (subject line "subscribe list-1, list-2" four messages are sent. Replies are sent in reverse order. So Welcome to List-2, command to join list-2 successful, Welcome to list-1, command to join list-1 successful.
I'm wondering if I really need to send the command message. Maybe I should just use the Welcome to Group and not send the command one at all. What I'm after is confirmation the user they were able to join. I'm not sure what the benefit of sending the user the results of the command would be.
(Remember I've been using MLK for a long time and you've added capabilities which weren't' there when I started. So maybe part of my problem is my mindset is still a version from long ago.
Doug
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xequte
7504 Posts |
Posted - Sep 06 2013 : 13:40:52
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Hi Doug
Firstly, I made a mistake; if a user subscribes to 2 groups they will receive two subscribe acknowledgements because potentially each group might generate a different response.
Secondly, should you have both a subscribe acknowledgement and a welcome message?
The advantage of a subscribe message is that they get a warning message if the subscribe failed (and details why). Now that each group can have custom subscribe messages then the welcome message is not as important. You can achieve the same thing with use of the subscribe message and conditional text.
E.g. the subject of the subscribe message might be:
%CONDITION:SUCCESS=True%Welcome to Group XYZ%CONDITION:ELSE%Your subscription to group XYZ failed%CONDITION:END%
And the body might be something like:
%CONDITION:SUCCESS=True%
Hi
Thank you for joining the group XYZ.
We are so happy to have you
%CONDITION:ELSE%
Hi
Unfortunately your attempt to join our group XYZ failed for the following reason.
%RESULT%
Please email the administrator if you continue to have problems.
%CONDITION:END%
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Douggg
USA
211 Posts |
Posted - Sep 07 2013 : 13:13:33
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Nigel, thanks this is really helpful.
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Automatic Emails - What's the difference?
