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DVD PixPlay

slideshow preview crash

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april27

United Kingdom
19 Posts

Posted - Oct 12 2011 : 03:41:21

I have created my slideshow but every time I try to preview it I get a box opening stateing that DVD PixPlay has stoped working and will close the details are below previous slideshows work ok

Problem Event Name: APPCRASH
Application Name: PixPlay.exe
Application Version: 7.0.4.921
Application Timestamp: 4e79420d
Fault Module Name: ASAudio.ax
Fault Module Version: 1.3.1.98
Fault Module Timestamp: 48119577
Exception Code: c0000005
Exception Offset: 00010416
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

xequte

7504 Posts

Posted - Oct 12 2011 : 13:11:28

Hi

It looks like your audio drivers are crashing.

Please download the MCI Tester, run it and let us know what results you get for MP3:

http://www.xequte.com/download/mcisetuptest.exe

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

april27

United Kingdom
19 Posts

Posted - Oct 12 2011 : 23:54:42

i get this
Results for MP3 Format Check:

MCI Extension: MPEGVideo
Mediaplayer Extension Type: Not registered with Mediaplayer
MCI Driver: This format has no MCI Driver
MCI 32-bit Driver: This format has no MCI 32-bit Driver

it's not happening on older slideshows I made with v3.35 only this one

april27

United Kingdom
19 Posts

Posted - Oct 13 2011 : 00:14:51

Sorry Nigel it does not work on older slidwshows it's ok when I preview pictures one at a time I have downloaded your video converter plug in and it is converting video ok not sure I want to risk burning DVD without a preview hope you can help

xequte

7504 Posts

Posted - Oct 13 2011 : 02:17:33

Hi

What version of Windows do you use?

Is there a fix button available on the MCI tester?

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

april27

United Kingdom
19 Posts

Posted - Oct 13 2011 : 09:12:26

I using windows 7 and no theres no fix button

xequte

7504 Posts

Posted - Oct 14 2011 : 00:53:52

Can you confirm that if you remove all your background music (Edit > Slideshow, Music) that the crash goes away?

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

april27

United Kingdom
19 Posts

Posted - Oct 14 2011 : 04:48:46

I hadn't added any music but the default soundtrack was selected so got rid of it as you suggested and brill it works fine does this mean I cannot add any music to slideshow I don’t mind but would be nice

xequte

7504 Posts

Posted - Oct 16 2011 : 12:32:02

OK, so we have confirmed that the fault is with the drivers your system uses when playing back mp3 files during a preview (NOTE: The codec is only used when previewing, you can burn your slideshow with background music without it).

The easiest solution is to install a codec pack such as K-Lite Mega:

http://www.codecpackguide.com/klmcodec.htm

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

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