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samgallo
USA
19 Posts |
Posted - May 08 2009 : 04:58:07
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I need help. I'm out of business with MLK. Can't send multiple mail. Regular e-mail works fine. MLK test mail works fine. Multiple mail produces socket error #10053.
Everything worked fine a couple of weeks ago. |
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xequte
7504 Posts |
Posted - May 08 2009 : 22:25:21
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Hi Sam
Every send you are making to the bellsouth server is failing with: Socket Error # 10053. What changed on your system between when it worked and when it started failing? The other possibility is that your ISP has done something that is causing problems.
I assume you can send without problem via your email software. Have you checked that you have the same SMTP settings in MLK as your email software. Have you tried having MLK send via your email software?
You can use MLK's internal server, by enabling the relevant option under View > Options, Select. But note that many ISP's block local mail servers.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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samgallo
USA
19 Posts |
Posted - May 09 2009 : 06:15:53
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Last night I set up MLK to go through my SMTP to my company domain at BlueHost. In other words, the e-mail list trial didn't go through BellSouth settings my normal ISP for e-mail.
That trial produced the same failed error:FAILURE (Socket Error # 10053
I'm at wits end because I don't know which direction to go in. BellSouth says it's not them, you say it's not you, BlueHost says it's not them.
Also, I was not able to send through MLK server. And the only thing that I can remember changing is upgrading MLK after I got your e-mail a week or so ago.
Now what? |
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xequte
7504 Posts |
Posted - May 10 2009 : 01:35:43
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Hi Sam
If you still get the 10053 error with a different mail server then that points to a problem on your system/network. Have you made any changes to your firewall, router or anti-virus software since it worked? If you upgraded your software then programs like McAfee and ZoneAlarm need to be enabled not to block the program again (though they should provide you a pop-up dialog to confirm this).
What version of MailList King were you using previously?
Did you try having MLK send via your email software?
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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samgallo
USA
19 Posts |
Posted - May 10 2009 : 07:15:28
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I'm now using MLK v.8.50R. The one before would be whatever was before because I have kept up with your versions as you issued them.
MLK does not work in any multiple address send in any configuration, even with the firewall turned off. I did a Tracert and it revealed no problems. I also set my firewall to show dropped packets and it looks like the packet is getting dropped at the router. I'm now using a Linksys G, so today I will buy a new "N" and see what happens. |
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samgallo
USA
19 Posts |
Posted - May 10 2009 : 11:58:53
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Just learned something else, but I don't know if it applies to the socket problem. I ran a special diagnostics and it said I had a Com+ error.
Can that fit in with MLK? |
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xequte
7504 Posts |
Posted - May 10 2009 : 13:59:52
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Hi Sam
The Com+ error is unlikely to affect MLK.
What is your email software?
I can send you the last version of MLK to test if you like. However i doubt it will resolve the problem as we did not make any changes to the SMTP engine for the latest release and have not had any other reports of such problems.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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samgallo
USA
19 Posts |
Posted - May 10 2009 : 17:02:55
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| I use Thunderbird e-mail software. Eudora Pro converted to it some months ago. I used Eudora Pro for years, so all my correspondence went into the Thunderbird folders. I have had no problem with Thunderbird since I started using it. In fact, I like it very much now. |
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xequte
7504 Posts |
Posted - May 11 2009 : 01:05:53
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Hi Sam
I was thinking that you should just use the option to send via your email software, but as you are using Thunderbird, MLK could only send plain text messages.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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samgallo
USA
19 Posts |
Posted - May 11 2009 : 04:36:32
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I don't understand. Although Thunderbird is my default e-mail program for my computer, I was using the SMTP server setting that is the one in the middle of the three selections. What software is that using? Microsoft Outlook?
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samgallo
USA
19 Posts |
Posted - May 11 2009 : 10:21:44
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I installed a new Linksys Dual Band "N" Router. Installed perfectly but didn't correct MLK problem. Checked all settings in MLK. E-mail setting is on "Send via a Mail Server (using SMTP). Sent test e-mail. No problem. Attempted to send group e-mail and it failed saying that it was unable to connect to the Internet.
How can MLK connect to the Internet to send a test e-mail with no problems, but not connect to send a group e-mail? |
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xequte
7504 Posts |
Posted - May 11 2009 : 14:26:21
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Hi Sam
Yes, that is very curious. I assume it is still the same 10053 error.
Under View > Options, Sending, are you sending to individual recipients? If you send from MLK normally, but the message only has one recipient do you get an error?
What are the firewall and anti-virus products you are using?
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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samgallo
USA
19 Posts |
Posted - May 11 2009 : 15:07:21
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My ISP is BellSouth a subsidiary of AT&T. With the ISP arrangement, the account uses the AT&T Security Suite which has the Firewall, Anti-Virus, and Spyware. The Windows firewall is turned off.
Under View/Options, the "Send a separate message for each e-mail address" is checked.
If I pull up one MLK address account and send them an e-mail it goes. I created a one-address group, and if I send them (one-person group)an e-mail, it fails. |
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samgallo
USA
19 Posts |
Posted - May 11 2009 : 15:43:35
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| My e-mail domain hosting company is now getting deep into this and I should hear back with 24 hours. Let's wait on them. I'll report. |
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samgallo
USA
19 Posts |
Posted - May 11 2009 : 16:45:48
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Dear Customer,
All of your tests look good. How many emails are you trying to send out? Is this all in one email with ccs and or bccs? I know our system will not allow more than
20 recipients in an email. Which email client do you use? Are you using POP3 or IMAP? With or with out SSL? Did you get a chance to make sure authentication is used
for the outgoing server? Let me know if you need any assistance.
My answer:
Sir,
I use Mail List King. Each member of my list belongs there...no spam. MLK doesn't use the CC: or BCC: approach. This is a professional mail list software setup. Authentication is checked. The user is mlk@cp-usa.org. The list is POP and SMTP. Not using SSL.
So, you are saying that BlueHost has not blocked my account.
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xequte
7504 Posts |
Posted - May 12 2009 : 01:30:04
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Hi Sam
For my clarification, can you please select View > Options, Sending tab and send me a screen shot.
(To create a screenshot display the program with the problem visible then select PrintScreen (or PrtScr) on the top of your keyboard. Using Microsoft Word or an image editor such as Paint, select Paste. Save the file, if possible as a JPEG if you are using an image editor and send it to us)
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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samgallo
USA
19 Posts |
Posted - May 13 2009 : 08:56:21
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The error we have been fighting is a MLK software error. Here's why. Start with this:
Date: 5/13/2009 10:43:34 AM
Status: Completed
Creation Date: 5/13/2009 10:43:21 AM
Subject: Conservative Party
Recipients: Members of the Group, "Test"
Success Rate: 100% (9 of 9 recipients)
Summary: Your message to 9 recipients has been sent via your ISP's SMTP server.
This morning I turned on my remote hard disk used for backups and pulled up MLK version 7.3 and sent an e-mail to the test group. No problem as you can see from the above message.
Then I turned off remote hard disk and opened MLK version 8.5 and ran the test again. Result:
Date: 5/13/2009 10:50:04 AM
Status: Error Encountered
Creation Date: 5/13/2009 10:49:42 AM
Subject: Conservative Party
Recipients: MLK
Success Rate: 0% (0 of 1 recipients)
Summary: An error was encountered sending your message. It was successfully sent to 0% of recipients (0 out of 1).
I checked the server settings and was not able to determine any differences.
Now what?
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xequte
7504 Posts |
Posted - May 14 2009 : 14:45:36
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Hi Sam
If there was a major difference in sending functionality between v7 and v8 we would certainly have heard about it from customers.
This is not to say that there isn't some difference that could be causing incompatibility with your system/settings.
Please do identical sends from v7 and v8 using the same content and recipients and then send me the two different logs.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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samgallo
USA
19 Posts |
Posted - May 17 2009 : 11:03:13
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| When I ran the two MLK versions of the send log, I noticed that the only difference between them was one line of code that said "Encoding: windows-1252." So I checked the e-mail encoding drop-down menu and it was set at automatic. I set it to defaut and it looks like everything is now okay. When a version is updated, is this a setting set to "automatic" by the new version? |
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xequte
7504 Posts |
Posted - May 18 2009 : 00:58:10
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Hi Sam
We changed the initial option from Default to Automatic, because not setting the encoding can cause problems with MS Exchange servers.
I'd still be keen to see both of those logs. Please email them to me.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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samgallo
USA
19 Posts |
Posted - May 18 2009 : 02:53:19
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| I sent them several days ago. What e-mail should I have used if you didn't get them? |
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Socket Error
