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PhilV

USA
21 Posts
Posted - Feb 09 2009 :  14:01:41  Show Profile  Reply
Recently, (about 2 weeks ago) when using MLK to send mail --the program will stop sending after about 52 minutes and display a "connection to server failed" error message. I use MLK in conjunction with Hide-My-IP. Hide-My_IP support says it is not in their software---and it is possible it is not MLK either--however, any insight or ideas would be appreciated.
Thanks in Advance

philV

xequte

7504 Posts
Posted - Feb 09 2009 :  18:45:19  Show Profile  Reply
Hi Phil

It sounds like your ISP may be disconnecting you for overusage. Have you contacted them to see if they impose any sort of sending limits?



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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PhilV

USA
21 Posts
Posted - Feb 10 2009 :  07:51:29  Show Profile  Reply
thanks for the quick response---my isp is not the issue as when i deactivate the hide-my-ip software the email goes out uninterrupted--i suspect it is the hide-my-ip software, however, they claim that it is not--just trying different forums for any ideas or suggestions




philV
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xequte

7504 Posts
Posted - Feb 10 2009 :  14:54:59  Show Profile  Reply
Hi

If you have discounted your ISP, then that does point to hide-your-ip, but please send me your sending logs to see if i can see anything in them:

1. Run MLK and click Ctrl+Shift+I.
2. Check the box to display your database folder and click "OK"
3. Browse to the subfolder named "SendLogs"
4. In that folder your log files are named "mail_sent_*.txt" with the date of the delivery included in the name. Find the files of the relevant date and send them to me

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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