| Author |
 Topic  |
|
|
PhilV
USA
21 Posts |
Posted - Feb 28 2009 : 07:19:02
|
when I upgraded to v7.02r business edition my "groups" won't load and searching an email address is very slow--any ideas?
philV |
|
|
PhilV
USA
21 Posts |
Posted - Feb 28 2009 : 12:03:17
|
wanted to update my post--additionally when clicking on "view" then "sorting" it produces an error report
"Access violation at address 00558FCA in module 'MLKing.exe'. Read of address 00000058" I would like to remark here that I have used maillist king for several years and have had great results--I hope we can get this fixed as I need to do a mailing
philV |
 |
|
|
xequte
7504 Posts |
Posted - Feb 28 2009 : 18:21:26
|
Hi Phil
What version were you using previously?
When you say your "groups" won't load, can you be more specific about the error message that you get?
Under View>Options, Other, Advanced, what are you caching settings?
It sounds as though your database has been corrupted.
Also please do the following:
1. Run MLK
2. Select File>Optimize Database
3. UNCHECK all options
4. Check the option to repair the database
5. Click OK
Nigel
Xequte Software
nigel@xequte.com |
|
|
|
PhilV
USA
21 Posts |
Posted - Feb 28 2009 : 19:34:29
|
quote:
Originally posted by xequte
Hi Phil
What version were you using previously?
When you say your "groups" won't load, can you be more specific about the error message that you get?
Under View>Options, Other, Advanced, what are you caching settings?
It sounds as though your database has been corrupted.
Also please do the following:
1. Run MLK
2. Select File>Optimize Database
3. UNCHECK all options
4. Check the option to repair the database
5. Click OK
Nigel
Xequte Software
nigel@xequte.com
Nigel thanks for the advice, however, I have already tried that a couple of times. I think it was version 6 something cant tell you for sure right now i am posting from home--i use your software at work--additionally i have emailed the error report generated when i ticked the "sorting" option--the "groups" situation is when i tick the box next to a specific group (the group ticked only contained 43 email addresses) and then hit display it took over an hour to display the email addresses--i tried the repair again and it ran about 3 hours and froze--i really like this software and want to continue to use it--
philV |
|
|
|
xequte
7504 Posts |
Posted - Feb 28 2009 : 20:00:02
|
Hi Phil
1. If it is slow then first you need to check that you are only caching around 500 records and not the entire database (View>Options, Other)
2. You can also repair your database as follows:
i) Download the Database Utility from http://www.xequte.com/download/dbsys330.exe
ii) Install and Run it.
iii) Select Utilities>Repair
iv) Click Select and browse to your database folder (search your hard disk for the file mlk_main.dat to locate your database folder)
v) Your database files will be displayed in the box below. Hold down the Ctrl key and select each file in turn (you can skip any named mlk_send_Task.*)
vi) Click Open to repair all of your files
Nigel
Xequte Software
nigel@xequte.com |
|
|
|
PhilV
USA
21 Posts |
Posted - Feb 29 2009 : 07:38:44
|
quote:
Originally posted by xequte
Hi Phil
1. If it is slow then first you need to check that you are only caching around 500 records and not the entire database (View>Options, Other)
2. You can also repair your database as follows:
i) Download the Database Utility from http://www.xequte.com/download/dbsys330.exe
ii) Install and Run it.
iii) Select Utilities>Repair
iv) Click Select and browse to your database folder (search your hard disk for the file mlk_main.dat to locate your database folder)
v) Your database files will be displayed in the box below. Hold down the Ctrl key and select each file in turn (you can skip any named mlk_send_Task.*)
vi) Click Open to repair all of your files
Nigel
Xequte Software
nigel@xequte.com
thanks Nigel-- I am running the program right now----will this also fix the error I get when I click on "view" and then "sorting" which displays the error:
Access violation at address 00558FCA in module 'MLKing.exe'. Read of address 00000058. ?
philV |
|
|
|
PhilV
USA
21 Posts |
Posted - Feb 29 2009 : 12:00:19
|
quote:
Originally posted by PhilV
quote:
Originally posted by xequte
Hi Phil
1. If it is slow then first you need to check that you are only caching around 500 records and not the entire database (View>Options, Other)
2. You can also repair your database as follows:
i) Download the Database Utility from http://www.xequte.com/download/dbsys330.exe
ii) Install and Run it.
iii) Select Utilities>Repair
iv) Click Select and browse to your database folder (search your hard disk for the file mlk_main.dat to locate your database folder)
v) Your database files will be displayed in the box below. Hold down the Ctrl key and select each file in turn (you can skip any named mlk_send_Task.*)
vi) Click Open to repair all of your files
Nigel
Xequte Software
nigel@xequte.com
thanks Nigel-- I am running the program right now----will this also fix the error I get when I click on "view" and then "sorting" which displays the error:
Access violation at address 00558FCA in module 'MLKing.exe'. Read of address 00000058. ?
philV
Nigel, I ran the db fix program and Mailist king is still very slow--tried to display a group of only 47 contacts and it took over 5 minutes (the entire database is over 700,000 contacts with just the email address, name and company name entered in all the fields)Am I reaching maximum potential for this program ?
Sorry just tried to load another small group of 58 contacts and the program froze. Nigel, Please Help
philV |
|
|
|
xequte
7504 Posts |
Posted - Feb 29 2009 : 14:17:10
|
Hi Phil
We regularly test databases with well in excess of one million addresses. It won't fly with a database of that size, but on a well spec'd machine it should perform adequately.
What is your setting for View>Options, Other, Database caching?
Nigel
Xequte Software
nigel@xequte.com |
|
|
|
PhilV
USA
21 Posts |
Posted - Mar 03 2009 : 09:08:06
|
quote:
Originally posted by xequte
Hi Phil
We regularly test databases with well in excess of one million addresses. It won't fly with a database of that size, but on a well spec'd machine it should perform adequately.
What is your setting for View>Options, Other, Database caching?
Nigel
Xequte Software
nigel@xequte.com
ok understood---what about this error ?
Access violation at address 00558FCA in module 'MLKing.exe'. Read of address 00000058.
philV |
|
|
|
xequte
7504 Posts |
Posted - Mar 03 2009 : 17:15:14
|
Hi Phil
I suspect that issue is a symptom of one of the other issues. Please, please confirm whether you have reduced the size of the cache and repaired the database? With that information i can move forward.
Nigel
Xequte Software
nigel@xequte.com |
|
|
|
PhilV
USA
21 Posts |
Posted - Mar 04 2009 : 07:03:49
|
quote:
Originally posted by xequte
Hi Phil
I suspect that issue is a symptom of one of the other issues. Please, please confirm whether you have reduced the size of the cache and repaired the database? With that information i can move forward.
Nigel
Xequte Software
nigel@xequte.com
yes I have completed all tasks--reduced the cache to 500 and ran the database utility to repair the database
philV |
|
|
|
xequte
7504 Posts |
Posted - Mar 04 2009 : 21:01:54
|
OK, Cool. I'll look into the issue for v7.05.
Until then (Friday) you change the sorting by clicking on the column header.
Nigel
Xequte Software
nigel@xequte.com |
|
|
| |
Topic |
|
Search
version 7.02 upgrade business edition
