User Forum
Xequte User Forums
Profile    Active Topics    Forum FAQ    Search this forumSearch
Forum membership is Free!  Click Join to sign-up
Username:
 Password:
Save Password
Forgot your Password?

     
Forum Tips
» This forum is for users to discuss their software problems and suggestions for improvement.  Remember that only a tiny percentage of our users experience such problems (To be precise less than 0.7% have ever posted on this forum)
» Include your software version number (as displayed in the About Box)
» Check the FAQ before posting as most common questions have already been answered
» You don't need to also e-mail us separately as our support team will respond to all questions on this forum
 
 All Forums
 Xequte User Forums
 MailList King
 New trouble sending via Outlook		  New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

llma

25 Posts
Posted - Oct 15 2009 :  12:10:32  Show Profile  Reply
Hi, I have had success in sending many batches of HTML emails via Outlook in the past two months. So I was surprised by an error message that popped up this morning - it reads:

"Error encountered sending via Outlook. Class not registered. ProgID: "MLKing.SafeMailItem". You can change your sending method under VIEW>OPTIONS, SENDING."

I tried changing the sending method from Outlook to SMTP by entering the required info (SMTP host name; checked off THIS SMTP SERVER REQUIRES AUTHENTICATION and provided my username and p/word; checked off THIS SERVER REQUIRES ENCRYPTED CONNECTION and specified the SSL #). Then a new error came: "SOCKET ERROR #11004".

Your earliest reply is appreciated - need to send this mailer out ASAP! Thank you.

xequte

7504 Posts
Posted - Oct 16 2009 :  01:37:12  Show Profile  Reply
Hi

It appears that MLK's DLL's are not registered correctly with Windows. Perhaps you have reinstalled Windows, have just copied your MLK installation from another computer or you installed MLK under a different user account.

Run MLK and then click Ctrl+Shift+R and click Yes when it prompts you.


Nigel
Xequte Software
nigel@xequte.com
Go to Top of Page

llma

25 Posts
Posted - Oct 16 2009 :  12:26:13  Show Profile  Reply
Thank you Nigel! My mailer is being sent to hundreds of addresses as I type this. Remarkable that you almost always have a solution! By the way, I recently upgraded to Office 2007. Not sure if that was a (delayed) problem since the trouble didn't surface immediately thereafter.

Go to Top of Page

xequte

7504 Posts
Posted - Oct 16 2009 :  20:33:43  Show Profile  Reply
Hi

I'm not sure why the class became unregistered if you did not reinstall Windows or MLK. Generally an Outlook install should not cause such an issue.



Nigel
Xequte Software
nigel@xequte.com
Go to Top of Page

md30

United Kingdom
3 Posts
Posted - Oct 18 2009 :  06:56:18  Show Profile  Reply
Hi,

I am having the exact same problem, and tried the above but did not work!! Any other ideas? My SMTP Settings are all correct, but it errors everytime i try to send anything.

Any help would be must appreciated!!

Thanks
------

Matt
Go to Top of Page

xequte

7504 Posts
Posted - Oct 18 2009 :  14:24:27  Show Profile  Reply
Hi Matt

Which of the two errors are you referring to? "Class not regiestered" or "Socket Error"?

Nigel
Xequte Software
nigel@xequte.com
Go to Top of Page

md30

United Kingdom
3 Posts
Posted - Oct 19 2009 :  02:24:46  Show Profile  Reply
Getting the following error in the Log....

---------------------------------------------------------

Commencing Message Delivery at 18/10/2007 14:10:22
MailList King Release: v6.28R (6.2.8.2202)
Message Recipient Count: 1
Sending Method: SMTP
Sender: Granthams <printing@granthams.co.uk>

Mail Sending Parameters:

Subject: Test....
Format: HTML
HTML Body: <HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=unicode">
<META content="MSHTML 6.00.6000.16525" name=GENERATOR></HEAD>
<BODY></BODY></HTML>

Attachment Count: 0
Sender: Granthams <printing@granthams.co.uk>
Personalized: False
Commencing Send (4)
To Recipient Count: 0
CC Recipient Count: 0
BCC Recipient Count: 0
Recipients per Message: 1
BuiltBulkRecipients: False
Starting send with Multi-threaded SMTP
SMTP Server: xxxxxxxx.xxxxxxx.granthams.co.uk
Thread Count: 10
Time Out: 120
Commencing Send via server: mailserver.graphic1.granthams.co.uk
Adding recipient: xxxxxx.xxxxx@granthams.co.uk
Connecting...
Delivery Error for xxxxxx.xxxxxx@granthams.co.uk: Send Error: Error #11004 (11004)
xxxxx.xxxxx@granthams.co.uk: FAILURE (Send Error: Error #11004 (11004))
Failed send for xxxxx.xxxxx@granthams.co.uk
Completed sending
Success Count: 0
Failure Count: 1

-------------------------------------------------------
Everything is set up correct in the SMTP settings (just edited them with xxxx for this example)

Thanks!

Matt
Go to Top of Page

md30

United Kingdom
3 Posts
Posted - Oct 19 2009 :  09:13:28  Show Profile  Reply
We have now manged to sort this...the problem was down to DNS.

Thanks anyway!!

Matt
Go to Top of Page

xequte

7504 Posts
Posted - Oct 21 2009 :  13:44:42  Show Profile  Reply
Hi Matt

Can you post more detail for other users who may encounter the same issue?



Nigel
Xequte Software
nigel@xequte.com
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To: