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 Custom Fields in automatic messages in V.8

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T O P I C    R E V I E W
electricwind Posted - Feb 16 2009 : 20:46:47
When a person orders something from our shopping cart, an automatic message is triggered:

Your order for our unique products has been received on Invoice # %FIELD:INVOICE%, in the amount of %FIELD:TOTAL%.

In version 6.26 this was working fine. Now it doesn't work. The fields are blank in the automatic message.

All custom fields are accounted for and filled out in the individual records (i.e. the invoice number and sale total number is recorded in the buyer's MLK record).

Why are these fields not getting populated?

Boyd
19   L A T E S T    R E P L I E S    (Newest First)
electricwind Posted - Aug 02 2016 : 18:01:59
Ha! I KNEW that, but the one I was having trouble with was the one I didn't check for that. Thanks. Working now.

Boyd Martin
Pure Energy Rx
San Diego, CA
www.pureenergyrx.com
xequte Posted - Aug 02 2016 : 00:22:04
Hi Boyd

From your log file, it does not look you have specified that the message being responded to) is a web form message:



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
electricwind Posted - Aug 01 2016 : 20:08:12
Are field names case sensitive? That might explain it.

Boyd Martin
Subtle Energy Solutions
San Diego, CA
electricwind Posted - Jul 29 2016 : 22:53:13
OK, I think I've got it. Here's the message in Automatic messages:
Hi, %FirstName%,

By now, you should have found out what your Body Type is. This is very useful information, as it gives you a starting point for achieving your health and wellness goals.

You also said: %Field:Message%

Both the FirstName field and Message fields were not placed in the automatic generated message by MLK. Although it looks like it did parse correctly.

LOG:

684097: [NavigateToOLFolder] Navigating to folder of ID,

00000000F296C7D3C9466E4F834F5885ED18FB69C2A9FC00
684097: [NavigateToOLFolder] Navigated to Folder: PROCESSED MLK
684097: [NavigateToOLFolder] End, Folder is now: PROCESSED MLK
684097: [NavigateToOLFolder] Destination Path:

OL:00000000F296C7D3C9466E4F834F5885ED18FB6982800000~8~Inbox
684097: [NavigateToOLFolder] End, Folder is now: Inbox
684097: [RetrieveOutlookMessages] Items in Folder: 0 (Unread Only: False)
684097: [RetrieveOutlookMessages] End
684097: [StartRetrieval] end
684097: [ProcessFolder] End
684097: [ProcessAccount] Processing Account: Outlook Folder: Inbox\Pure

Energy Rx\Body Type (False/False/True)
684098: [StartRetrieval] begin
684098: [StartRetrieval] RetrievalMethod=1
684098: [ProcessOLE] Commence
684098: [GetOutlookAppAndNameSpace] Start
684098: [InitializeExtendedMAPI] Start
684098: [GetOutlookApp] Get active OutlookApp: Outlook.Application
684098: [GetOutlookAppAndNameSpace] GetNameSpace
684098: [MAPIProfileLogin] Logging on to reply@subtleenergysolutions.com
684098: [GetOutlookAppAndNameSpace] End
684098: [NavigateToOLFolder] Destination Path:

OL:00000000F296C7D3C9466E4F834F5885ED18FB692261C201~11~Inbox//Pure Energy

Rx//Body Type
684098: [NavigateToOLFolder] Navigating to folder of ID,

00000000F296C7D3C9466E4F834F5885ED18FB692261C201
684098: [NavigateToOLFolder] Navigated to Folder: Body Type
684098: [NavigateToOLFolder] End, Folder is now: Body Type
684098: [NavigateToOLFolder] Destination Path:

OL:00000000F296C7D3C9466E4F834F5885ED18FB69C2A9FC00~11~Inbox//Pure Energy

Rx//PROCESSED MLK
684098: [NavigateToOLFolder] Navigating to folder of ID,

00000000F296C7D3C9466E4F834F5885ED18FB69C2A9FC00
684098: [NavigateToOLFolder] Navigated to Folder: PROCESSED MLK
684098: [NavigateToOLFolder] End, Folder is now: PROCESSED MLK
684098: [NavigateToOLFolder] Destination Path:

OL:00000000F296C7D3C9466E4F834F5885ED18FB6982800000~8~Inbox
684098: [NavigateToOLFolder] End, Folder is now: Inbox
684098: [RetrieveOutlookMessages] Items in Folder: 1 (Unread Only: False)
684098: [RetrieveOutlookMessages] Process Message #1
684098: [CreateRedemptionSafeMailItem] Create MLKing.SafeMailItem
684098: [RetrieveOutlookMessages] Processing item of class: 43
684098: [RetrieveOutlookMessages] Processing message: Body Type Survey
684098: [GetOutlookMessageSender] Use objMailMessage.SenderEmailAddress
684098: [GetOutlookMessageSender] END, Retrieved Address: boydo@toast.net
684098: [RetrieveOutlookMessages] Using Sender address
684098: [RetrieveOutlookMessages] Sender is: boydo@toast.net
684098: [IsMembersMessage] Start
684098: [GetMessageContentFields] Subject: Body Type Survey
684098: [GetMessageContentFields] Body:
First Name: Lester
Last Name: Tester
E-Mail: boydo@toast.net
Message: Get rid of this extra butt I have
Group: BodyType
684098: [IsMembersMessage] Start
684098: [IsAutoResponderMessage] Start for boydo@toast.net
684098: [IsAutoResponderMessage] Matches Subject: Body Type Survey
684098: [IsAutoResponderMessage] Message to boydo@toast.net matches

responder rule: Body Type Survey
684098: [SendMessageFromFile2] Start: File: C:\Users\Boyd\AppData\Local

\Xequte\MailList King\Legacy\DB\Config\Responder\Task_28.mlk (Automatic

Response to boydo@toast.net)
684098: [CreatedmMailSend] start
684098: [_SendMessageFromFile] Task: Automatic Response to boydo@toast.net
684098: [CheckCharSetValid] Result: windows-1252 (windows-1252/windows-

1252/True)
684098: [GetPersonalizationFieldsUsedInMessage] Fields:
684098: [GetPersonalizationFieldsUsedInMessage] Fields: %Field:Message%
%FirstName%

684098: [LocateEmailAddress] boydo@toast.net: False
684098: [GetPersonalizationFieldsUsedInMessage] Fields: %Field:Message%
%FirstName%

684098: [LocateEmailAddress] boydo@toast.net: False
684098: [SettblSendTasksXMessage] Message Body:
<HTML>
<HEAD>
<title>Your Body Type</title>
<META content="text/html; charset=windows-1252" http-equiv="Content-

Type">
</HEAD>
<BODY>
<DIV><FONT size="4" face="Georgia"><IMG

src="http://www.pureenergyrx.com/pureenergyrx-logo130.jpg"

align="right">Hi, Boydo,</FONT></DIV>
<DIV><FONT size="4" face="Georgia"> </FONT></DIV>
<DIV><FONT size="4" face="Georgia">By now, you should have found out

what your Body Type is. This is very useful information, as it gives you a

starting point for achieving your health and wellness goals.</FONT></DIV>
<DIV><FONT size="4" face="Georgia"> </FONT></DIV>
<DIV><FONT size="4" face="Georgia">You also said: </FONT></DIV>
<DIV><FONT size="4" face="Georgia"> </FONT><FONT size="4"

face="Georgia"> </FONT></DIV>
<DIV><FONT size="4" face="Georgia">I'll be running this by our Quantum

Health Specialist, and she will be contacting you soon about a wellness

program that will address and help resolve your health issues.</FONT></DIV>
<DIV><FONT size="4" face="Georgia"> </FONT></DIV>
<DIV><FONT size="4" face="Georgia">Meanwhile, if you haven't already, I

urge you to order the <A

href="http://enzymes.pureenergyrx.com/"><STRONG>Transformation

Enzymes</STRONG></A> for your Body Type, as they will be the foundation for

your wellness program. </FONT></DIV>
<DIV><FONT size="4" face="Georgia"> </FONT></DIV>
<DIV><FONT size="4" face="Georgia">In our next email, I'll turn you on

to some powerful and useful mind-body techniques that just could be that

miracle you've been looking for... or, at the very least, give you more

tools to add to your wellness toolbox.</FONT></DIV>
<DIV><FONT size="4" face="Georgia"> </FONT></DIV>
<DIV><FONT size="4" face="Georgia">Talk to you soon!</FONT></DIV>
<DIV><FONT size="4" face="Georgia"> </FONT></DIV>
<DIV><FONT size="4" face="Georgia">Peace,</FONT></DIV>
<DIV><FONT size="4" face="Georgia"> </FONT></DIV>
<DIV><FONT size="4" face="Georgia"><IMG border="1"

src="http://www.pureenergyrx.com/boyd110-t.jpg" align="left">Boyd

Martin</FONT></DIV>
<DIV><FONT size="4" face="Georgia">Customer Wellness</FONT></DIV>
<DIV><FONT size="4" face="Georgia">Pure Energy Rx</FONT></DIV>
<DIV><A href="http://www.pureenergyrx.com/"><FONT size="4"

face="Georgia">www.pureenergyrx.com</FONT></A></DIV>
<DIV><FONT size="4" face="Georgia">Service Line: 971-269-7050 (TXT OK)

</FONT></DIV>
<DIV><FONT size="4" face="Georgia"> </FONT></DIV>
</BODY>
</HTML>

684098: [SettblSendTasksXMessage] CharSet: windows-1252
684098: [LocateEmailAddress] boydo@toast.net: False
684098: [AddToHistoryEx] boydo@toast.net (0): 3009, Body Type Survey
684098: [AddToHistoryEx] An automated message was sent in response to a

message from boydo@toast.net
684098: [LocateEmailAddress] boydo@toast.net: False
684098: [CreatedmMailSend] start
684098: [_SendMessageFromFile] Task: Scheduled message to boydo@toast.net
684098: [CheckCharSetValid] Result: windows-1252 (windows-1252/windows-

1252/True)
684098: [GetPersonalizationFieldsUsedInMessage] Fields:
684098: [GetPersonalizationFieldsUsedInMessage] Fields: %FirstName%

684098: [LocateEmailAddress] boydo@toast.net: False
684098: [GetPersonalizationFieldsUsedInMessage] Fields: %FirstName%

684098: [LocateEmailAddress] boydo@toast.net: False
684098: [SettblSendTasksXMessage] Message Body:
<HTML>
<HEAD>
<title>Body Type Survey Follow Up</title>
<META content="text/html; charset=windows-1252" http-equiv="Content-

Type">
</HEAD>
<BODY>
<DIV><FONT size="5">Hi, Boydo,</FONT></DIV>
<DIV><FONT size="5"> </FONT></DIV>
<DIV><FONT size="5"><IMG src="cid:pureenergyrx-logo130.jpg"

align="right">I'm following up with you about that Body Type Survey you

took, to let you know our Quantum Health coach is looking over your report,

and will be getting back to you very soon about additional ways you can

address and find solutions to your particular health issues. </FONT></DIV>
<DIV><FONT size="5"> </FONT></DIV>
<DIV><FONT size="5">If you haven't already be sure to order the <A

href="http://enzymes.pureenergyrx.com">enzyme formulas</A> recommended by

the survey. These formulas will form the bedrock of your health

regimen.</FONT></DIV>
<DIV><FONT size="5"> </FONT></DIV>
<DIV><FONT size="5">Meanwhile, I'd like to give you access to our very

useful <STRONG>Free Report:</STRONG>  "</FONT><A

href="http://www.pureenergyrx.com/quantumhealth.html"><STRONG><FONT

size="5">6 Mind-Body Techniques You Can Do Right Now That Will Blow Your

Mind</FONT></STRONG></A><FONT size="5">."</FONT></DIV>
<DIV><FONT size="5"> </FONT></DIV>
<DIV><FONT size="5">I personally have had great successes using these

techniques, and I just love sharing them with our customers and

clientele.  I hope you find it as fun and useful as I did!

</FONT></DIV>
<DIV><FONT size="5"> </FONT></DIV>
<DIV><FONT size="5">Keep an eye out over the next couple of days for

your report from our Quantum Health Coach. </FONT></DIV>
<DIV><FONT size="5"> </FONT></DIV>
<DIV><FONT size="5">Peace,</FONT></DIV>
<DIV><FONT size="5"> </FONT></DIV>
<DIV><FONT size="5">Boyd Martin</FONT></DIV>
<DIV><A href="http://www.pureenergyrx.com"><FONT

size="5">www.pureenergyrx.com</FONT></A></DIV>
<DIV><FONT size="5">Service Line: 971-269-7050</FONT></DIV>
<DIV><A href="https://www.facebook.com/pureenergyrx/"><IMG

src="cid:facebook.gif"></A> <A

href="https://www.twitter.com/pureenergyrx"><IMG

src="cid:twittericon.gif"></A></DIV>
</BODY>
</HTML>

Boyd Martin
Subtle Energy Solutions
San Diego, CA
xequte Posted - Jul 28 2016 : 15:58:29
Hi Boyd

Right-click where it says "Home" on the main window and choose:

Advanced > Debug Logging > Normal

Then reproduce the problem.

Finally, right-click "Home" and choose:

Advanced > Display MLK Folders > Debug Logs Folder

And email me the most recent log.

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
electricwind Posted - Jul 27 2016 : 21:36:33
I can't seem to get it to show up in the log. I've been doing Ctrl shft I -- is that right? It does give me the options, but the file doesn't write.

B.

Boyd Martin
Subtle Energy Solutions
San Diego, CA
xequte Posted - Jul 27 2016 : 06:01:43
OK, please generate the log for me.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
electricwind Posted - Jul 27 2016 : 01:18:44
Yes, there is a valid email address--the other fields fill in just fine, just not the custom field.

Boyd Martin
Subtle Energy Solutions
San Diego, CA
xequte Posted - Jul 25 2016 : 04:15:21
Hi Boyd

Are you sure the message includes a valid name in the email address field?

Can you send me a log where you have processed an automated message and MLK replied incorrectly.


Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
electricwind Posted - Jul 25 2016 : 02:42:22
And, I might add... It's not picking up on %FirstName% or %Lastname%, instead it uses the email address prefix. Mmmmm....

Boyd Martin
Subtle Energy Solutions
San Diego, CA
electricwind Posted - Jul 25 2016 : 02:30:27
Well, I'm having the same problem again. I sent up a custom field of "message" but when I call %field:message% in an automatic email, the system returns a blank. Please advise...I'm using 15.02

Boyd Martin
Subtle Energy Solutions
San Diego, CA
electricwind Posted - Feb 27 2009 : 16:54:03
Thanks, Nigel, that works.
xequte Posted - Feb 26 2009 : 14:50:50
Hi Boyd

I have emailed you a fix.

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
xequte Posted - Feb 26 2009 : 00:37:38
Resent to your new address...

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
electricwind Posted - Feb 25 2009 : 12:58:32
Ooops, sorry! It's boyd.martin@subtleenergysolutions.com ... I haven't been getting the topic subscription, so that's probably why!

B.
xequte Posted - Feb 21 2009 : 02:49:27
It bounced back. Please confirm your email address:

Reporting-MTA: dns; gwa1.webcontrolcenter.com

Final-Recipient: rfc822;boyd@subtle******.com
Action: failed
Status: 5.0.0
Diagnostic-code smtp; Site (subtle******solutions.com/216.69.167.22) said: 550 sorry, no mailbox here by that name. (#5.7.17)

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
xequte Posted - Feb 21 2009 : 02:05:46
Yes, I'll resend it.

Please check your Spam folder.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
electricwind Posted - Feb 20 2009 : 03:12:25
Did you send that? I didn't get it. Please resend.
xequte Posted - Feb 18 2009 : 02:33:43
Hi Boyd

I'll send you some debug logging info...



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com