|
| |
Forum Tips
» This forum is for users to discuss their software problems and suggestions for improvement.
Remember that only a tiny percentage of our users experience such problems (To be precise less than 0.7% have ever posted on this forum)
» Include your software version number (as displayed in the About Box)
» Check the FAQ before posting as most common questions have already been answered
» You don't need to also e-mail us separately as our support team will respond to all questions on this forum
|
|
|
Note: You must be registered in order to post a reply.
|
| T O P I C R E V I E W |
| jmasoner |
Posted - Dec 28 2009 : 17:18:32
How long does it normally take to hear back when requesting a check for a serial number? I had to replace my hard drive and then download PixPlay. I had orginally purchased Ver 2 and had the serial number, upgraded to the Ver 3? with no problems. The serial number I had for Ver 2 is not accepted when I try to register. If I had another one when upgrading to Ver 3? I cannot find it. I contacted sales@excute.com on Dec. 22 but haven't had a reply yet. Is there something else that I need to do or has the holidays slowed things down?
Jean |
| 3 L A T E S T R E P L I E S (Newest First) |
| jmasoner |
Posted - Dec 31 2009 : 04:17:23
Nigel
I didn't receive the 12/23 message, not in spam folder, but did receive the 12/30 one. Thanks.
Jean |
| xequte |
Posted - Dec 30 2009 : 16:47:49
Hi Jean
We sent you a response on 23/12. Did you check your Spam folder?
I will resend it now.
Nigel
Xequte Software
nigel@xequte.com |
| RKO |
Posted - Dec 30 2009 : 14:05:37
Did you get a reply yet? Dec 22nd is long enough for
a reply one would have thought.
How long have you had your software for? Can you answer my questions
about image size? |
|
|
| |
Search
