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DVD PixPlay

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jmasoner

USA
8 Posts

Posted - Dec 28 2009 : 17:18:32

How long does it normally take to hear back when requesting a check for a serial number? I had to replace my hard drive and then download PixPlay. I had orginally purchased Ver 2 and had the serial number, upgraded to the Ver 3? with no problems. The serial number I had for Ver 2 is not accepted when I try to register. If I had another one when upgrading to Ver 3? I cannot find it. I contacted sales@excute.com on Dec. 22 but haven't had a reply yet. Is there something else that I need to do or has the holidays slowed things down?

Jean

RKO

USA
11 Posts

Posted - Dec 30 2009 : 14:05:37

Did you get a reply yet? Dec 22nd is long enough for
a reply one would have thought.

How long have you had your software for? Can you answer my questions
about image size?

xequte

7504 Posts

Posted - Dec 30 2009 : 16:47:49

Hi Jean

We sent you a response on 23/12. Did you check your Spam folder?

I will resend it now.

Nigel
Xequte Software
nigel@xequte.com