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» This forum is for users to discuss their software problems and suggestions for improvement.
Remember that only a tiny percentage of our users experience such problems (To be precise less than 0.7% have ever posted on this forum)
» Include your software version number (as displayed in the About Box)
» Check the FAQ before posting as most common questions have already been answered
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| T O P I C R E V I E W |
| thom4775 |
Posted - Aug 29 2009 : 10:00:30
Last night I purchased DVD Pixplay after the trial period. I have read the support pages and followed the instructions. I keep getting an error when I put the serial number in, I have tried it with and without the dashes. I do have version 3.35. It says to contact support. |
| 7 L A T E S T R E P L I E S (Newest First) |
| xequte |
Posted - Oct 21 2009 : 13:55:28
Hi Ray
It is a failure in our registration server, rather than the software itself.
A link to a special version has been emailed. Please check your Spam folder if you have not received it.
If you would still prefer a refund, please let me know.
Nigel
Xequte Software
nigel@xequte.com |
| raymdlee |
Posted - Oct 20 2009 : 09:48:54
Still have not heard from you despite 3 separate emails. Please refund my credit card as I have uninstalled this obviously defective product. Thank you. |
| xequte |
Posted - Oct 16 2009 : 01:39:18
Hi
Please email support@xequte.com with the text of the error and we'll send you a fix.
Nigel
Xequte Software
nigel@xequte.com |
| raymdlee |
Posted - Oct 15 2009 : 15:35:04
I keep getting an error but of a different sort. The program works fine once I register it but once I close it and try to use it again later on, the 'registration violation error' website pops up and I have to reenter my email and serial number again. The program seems to work fine but as soon as I close it and try to open it later, same problem. I am running Windows Vista with version 3.35 of DVD Pixplay. My serial number is good for any version above 3 according to the registration email. Needless to say, this is becoming quite a nuisance and I would as soon as delete the program and try another program instead. Any suggestions? |
| xequte |
Posted - Aug 29 2009 : 15:15:22
Hi
I've sent you a fix. Please check your spam folder if you have not received it.
Nigel
Xequte Software
nigel@xequte.com |
| thom4775 |
Posted - Aug 29 2009 : 11:02:58
quote:
Originally posted by JIMD
THOM4775
Please follow the procedures in this example:
http://www.xequte.com/support/keyhelp/index.html
JIM DALTON
I did try that the first thing. It didn't work. I sent an email last night to support@xequte.com with a .jpg of the error. Any other suggestions? |
| JIMD |
Posted - Aug 29 2009 : 10:55:12
THOM4775
Please follow the procedures in this example:
http://www.xequte.com/support/keyhelp/index.html
JIM DALTON |
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