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 DVD PixPlay
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thom4775

USA
2 Posts
Posted - Aug 29 2009 :  10:00:30  Show Profile  Reply
Last night I purchased DVD Pixplay after the trial period. I have read the support pages and followed the instructions. I keep getting an error when I put the serial number in, I have tried it with and without the dashes. I do have version 3.35. It says to contact support.

JIMD

USA
499 Posts
Posted - Aug 29 2009 :  10:55:12  Show Profile  Reply
THOM4775

Please follow the procedures in this example:

http://www.xequte.com/support/keyhelp/index.html

JIM DALTON
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thom4775

USA
2 Posts
Posted - Aug 29 2009 :  11:02:58  Show Profile  Reply
quote:
Originally posted by JIMD

THOM4775

Please follow the procedures in this example:

http://www.xequte.com/support/keyhelp/index.html

JIM DALTON


I did try that the first thing. It didn't work. I sent an email last night to support@xequte.com with a .jpg of the error. Any other suggestions?
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xequte

7504 Posts
Posted - Aug 29 2009 :  15:15:22  Show Profile  Reply
Hi

I've sent you a fix. Please check your spam folder if you have not received it.



Nigel
Xequte Software
nigel@xequte.com
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raymdlee

2 Posts
Posted - Oct 15 2009 :  15:35:04  Show Profile  Reply
I keep getting an error but of a different sort. The program works fine once I register it but once I close it and try to use it again later on, the 'registration violation error' website pops up and I have to reenter my email and serial number again. The program seems to work fine but as soon as I close it and try to open it later, same problem. I am running Windows Vista with version 3.35 of DVD Pixplay. My serial number is good for any version above 3 according to the registration email. Needless to say, this is becoming quite a nuisance and I would as soon as delete the program and try another program instead. Any suggestions?
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xequte

7504 Posts
Posted - Oct 16 2009 :  01:39:18  Show Profile  Reply
Hi

Please email support@xequte.com with the text of the error and we'll send you a fix.



Nigel
Xequte Software
nigel@xequte.com
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raymdlee

2 Posts
Posted - Oct 20 2009 :  09:48:54  Show Profile  Reply
Still have not heard from you despite 3 separate emails. Please refund my credit card as I have uninstalled this obviously defective product. Thank you.
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xequte

7504 Posts
Posted - Oct 21 2009 :  13:55:28  Show Profile  Reply
Hi Ray

It is a failure in our registration server, rather than the software itself.

A link to a special version has been emailed. Please check your Spam folder if you have not received it.

If you would still prefer a refund, please let me know.



Nigel
Xequte Software
nigel@xequte.com
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