Here's how to use AOL's Feedback Loop system to identify and automatically remove any complainants from your mailing list:
1. Go to the AOL web site and complete the feedback loop form so that you are sent any Spam Reports that your mailer generates (you will need to supply your IP address).
Note: AOL seemed to ignore the form we submitted and so we needed to request the list of Spam Reports from our host provider
2. Go into File > Options, Sending Emails, "Other Sending Options" and turn on the option to "Embed MemberID in header"
Alternatively (if you are sending an HTML format message) edit the HTML source to embed the MemberID (%Field:MemberID%) and/or the e-mail address (%Email%) within a hidden comment in the message, e.g.
<!-- MemberID: %Field:MemberID% -->