In general processing of undeliverable recipients is handled in MailList King as follows:
1. MailList King reads an undeliverable message in your email software or POP account and determines which mailing list member it pertains to
2. MailList King increases the "Undeliverable Message Count" for that member
3. If the member's Undeliverable Count has got too high, he/she is removed from the mailing list
While I'm sure most of you will understand this process well, there are some subtleties that you may be unaware of:
- MailList King can recognize standard most formats of mailing list message and thus recognizes whether it is a "Hard" (permanent failure) or "Soft" (temporary failure) bounce. For soft bounces the members Undeliverable Count is increased by one, whereas for hard bounces it is increased by three. So if you have specified that a member is removed after five bounces, theoretically they may be removed after two reports of permanent failure
- Members removed due to bounces can be viewed and reinstated under View > History and Errors, Removals
- You can manually process messages as bounces using Edit > Add/Remove Addresses or Edit > Add Addresses from Outlook folders. You can also automatically process all messages found in a folder as Bounces using View > Options, Incoming, Folder Processing Tasks
- You can view undeliverable recipients by selecting "Filter/Search" in the main window
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Understanding Undeliverable Message Processing
Posted - Aug 25 2010 : 16:41:13
