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Robert L Knighten
USA
14 Posts |
 Posted - May 12 2008 : 23:42:58
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I have just recently begun using MailList King and don't know how to diagnose a serious problem with some addresses not receiving mailings. I am using MailList King tightly integrated with Outlook. In particular the primary mailing list comes straight from an Outlook distribution list with some 2440 members (though many of the e-mail address are out of date and now bogus.)
Prepartory to the first mailing to this primary list I sent twenty or so test mailings to much smaller lists, and everything worked as desired and expected. When I finally sent a test mailing to the primary list, I sent batches of 99 messages -- smaller than the semi-manual batches that I had been sending before switching to MailList King. The MailList King log file indicated that the mailing was sent without a hitch, and I soon got many acknowledgments from members of the mailing list. But I also soon found a few (including myself at a couple of different e-mail addresses!) who did not get the test message. When I went to check the 25 actual mail messages in the Outlook Sent Items folder I was surprised and dismayed to find none of them were there, even though in all of the earlier tests all the sent mails did indeed appear in the Sent Items folder.
Suggestions as to how to proceed from here will be welcome. (I have checked with the ISP to make sure I did not inadvertently encounter some limit I did not know about, but that seems to be OK.)
Robert L Knighten
Sou'Wester Lodge |
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xequte
7042 Posts |
Posted - May 13 2008 : 20:25:52
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Hi Robert
To clarify, the sending task was moved from the "Active Tasks" grid in the main window to the "Completed Tasks" one? What version of Outlook are you using?
Please also email me the log file for this sending task:
Run MLK and click Ctrl+Shift+I. Choose the option to display your database folder and then browse to the folder "SendLogs"
In that folder your log files are named "mail_sent_*.txt" with the date of the delivery included in the name. Find the files of the relevant date and send them to me.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Robert L Knighten
USA
14 Posts |
Posted - May 14 2008 : 14:34:43
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I am using Outlook 2002 SP3 running on Windows XP Home SP2.
Here is the log file:
Commencing Message Delivery at 5/7/2008 2:24:04 PM
MailList King Release: v7.11 (7.1.1.418)
Message Recipient Count: 2442
Sending Method: Outlook
Sender:
Mail Sending Parameters:
Subject: Test of New Email Software
Format: HTML
HTML Body: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Test of New Email Software</TITLE>
<META http-equiv=Content-Type content="text/html; charset=unicode">
<META content="MSHTML 6.00.6000.16640" name=GENERATOR></HEAD>
<BODY><FONT face=Tahoma><FONT size=2>
<DIV>Dear All,</DIV>
<DIV> </DIV>
<DIV>Bear with us - we are (hopefully) improving the efficiency of our group
mailings, and need to send out this test. Let's hope it is
successful, and that no more tests will follow.</DIV><BR>Best
Wishes,<BR>Len & Miriam Atkins<BR>Historic Sou'wester Lodge, Cabins &
Tch,Tch! <BR>(360) 642-2542</FONT></FONT></BODY></HTML>
Attachment Count: 0
Sender:
Personalized: False
Commencing Send (3)
To Recipient Count: 1
CC Recipient Count: 0
BCC Recipient Count: 99
Recipients per Message: 1
Sending Message with OLE+Extended MAPI
...
<SNIPPED>
...
Send to 2442 recipients has been completed
Robert L Knighten
Sou'Wester Lodge
RLK@knighten.org |
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xequte
7042 Posts |
Posted - May 14 2008 : 15:29:42
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Hi Robert
I snipped your post to protect your recipients' email addresses. It's best to email logs directly to us rather than list them here.
Regarding the issue, Outlook has definitely created your messages and i have never seen a situation where Outlook reports that messages were created successfully and hasn't done so. That means the problem exists elsewhere.
Firstly we need to determine why they aren't listed in your Sent Items folder:
- Go into MLK, View>Options, Sending, Settings and check you have not enabled the option for MLK to delete the messages it sends in Outlook
- Check other folders in Outlook, particularly, Drafts, Outbox and Deleted Items. Do a search for the email address across the whole personal folders tree
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Robert L Knighten
USA
14 Posts |
Posted - May 14 2008 : 18:13:53
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Thank you for removing the e-mail addresses. I was concerned about that but wanted to send the complete log.
I have checked the MLK Sending Settings to be sure that MLK is not instructed to delete the messages it sends. Indeed I sent some twenty small test messages (no more than 10 recipients, some with multiple BCC recipients, some individual recipients) and everyone of those messages is in the Sent Items folder to this moment.
The very first thing we did when we couldn't find the sent message was to search throughout the personal folders tree with no success!
In the meanwhile I have confirmed with the ISP (ReachONE) that we did not hit any of their limits on e-mail messages.
Robert L Knighten
Sou'Wester Lodge
RLK@knighten.org |
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xequte
7042 Posts |
Posted - May 14 2008 : 21:27:05
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OK, try doing another test to see if you can reproduce the problem. If you need some of our test addresses to send to then drop me a line.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Robert L Knighten
USA
14 Posts |
Posted - May 14 2008 : 22:13:49
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I would appreciate some additional test addresses. I have sent to various test lists, but with no more than 10 e-mail addresses. They all worked just fine. We try to limit messages to the main mailing list to no more than one per month, and a business announcement will have to be sent out in a week or two, so I am reluctant to send another test mailing.
Robert L Knighten
Sou'Wester Lodge
RLK@knighten.org |
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xequte
7042 Posts |
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Robert L Knighten
USA
14 Posts |
Posted - Jun 19 2008 : 18:27:58
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This is an update to report there is finally success.
I performed major surgery on the Outlook Contacts folder and the Distribution List being used, switched to a different ISP and configured MLK to throttle the sending substantially, but it now appears to be working.
Thank you for the help with this.
Robert L Knighten
Sou'Wester Lodge
RLK@knighten.org |
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Topic |
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Some addresses did not receive mailing
