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shlomit70
Israel
2 Posts |
Posted - Aug 24 2012 : 12:30:47
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Hi
there are cases that people unsubsribe to the list, and write there either mistaken speleed email address, or email address which they did not subsribed with...
when MKL checkes this message, it removes the mistaken email address even thought it is not on the database.
so people are not really removed but get the message confirmed.
and then they shout at us that they continue receiving emails...
please help ! thanks :)
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xequte
7504 Posts |
Posted - Aug 24 2012 : 19:32:09
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Hi
If someone specifies the wrong address when unsubscribing they will receive an acknowledgement message advising that the address cannot be found. The address then appears under View > History and Errors, Errors, where you can check and reprocess it.
If they specify a wrong address which by large coincidence actually appears in the address, then naturally that address will be removed.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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shlomit70
Israel
2 Posts |
Posted - Aug 25 2012 : 08:12:42
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Hi Nigel
thanks... it does not work this way here. i just now unsubscribed from the list with one of my email which is not exist in the list.
MLK checked the message, and did not send this address anything saying that this email is not on the list. instaed it sent the standard unsubscibe email
i then looked at the history. it shows on the error list with the reason that the address was not found on the data base.
so it means, the member get confirmation on the wrong email addres, while the one he was subscribe with is still on the list. and i dont know about it other wise i will look on the error logs
this is very critical to our work...
do you have any idea why it happens. maybe something in the configurations i have to change ??
thanks
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xequte
7504 Posts |
Posted - Aug 26 2012 : 02:44:35
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Hi
The unsubscribe acknowledgement is sent regardless of whether it was successful or not.
It is the field %RESULT% in the message that explains whehter it failed or not (e.g. "Address could not be found in the mailing list"). You can also use conditional text:
%CONDITION:SUCCESS=True%Unsubsribe was successful%CONDITION:ELSE%UNSUBSCRIBE FAILED%CONDITION:END%
Naturally if the user specifies their email address incorrectly, there is little MLK can do to guess their intention.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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problem with removing emails from the list
