Xequte User Forums - MLK receives a times out sending to some members

Xequte User Forums

Profile Active Topics Forum FAQ

Forum membership is Free! Click Join to sign-up
Username:	Password:
Save Password
Forgot your Password?

Forum Tips
» This forum is for users to discuss their software problems and suggestions for improvement. Remember that only a tiny percentage of our users experience such problems (To be precise less than 0.7% have ever posted on this forum)
» Include your software version number (as displayed in the About Box)
» Check the FAQ before posting as most common questions have already been answered
» You don't need to also e-mail us separately as our support team will respond to all questions on this forum

All Forums

Xequte User Forums

MailList King

MLK receives a times out sending to some members

New Topic

Reply to Topic

Printer Friendly

Author

Topic

Douggg

USA
211 Posts

Posted - Nov 04 2011 : 07:36:21

I received a message from a MLK list member who said several months ago he stopped receiving emails. (Below is from MLK's the log file. What's interesting is that eventhough the mail message doen't get delivered it;s not recoreded as undeliverable for the user.

Any ideas? I made a Wireshark trace of the last test which I will take a look at later today.

Any ideas?
Doug

************************************************************************

Commencing Message Delivery at 11/3/2011 12:31:34 AM
MailList King Release: v10.44R (10.44.722.1146)
Message Recipient Count: 1
Sending Profile: Pros - Use this one
Sending Method: MLK's SMTP Server
Sender: Pacific IT Pros <mlk@xxxxxxx.org>

Mail Sending Parameters:

Subject: Test 3
Format: HTML
HTML Body: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Test 3</TITLE>
<META content="text/html; charset=unicode" http-equiv=Content-Type>
<META name=GENERATOR content="MSHTML 8.00.6001.19154"></HEAD>
<BODY>Test 3</BODY></HTML>
Personalized: False
Attachment Count: 0

Commencing Send (MLK's SMTP Server)

To Recipient Count: 0
CC Recipient Count: 0
BCC Recipient Count: 0
Recipients per Message: 1
Starting send with SMTP Server
DNS Server:
HELO Name:
WARNING: Thread Count: 15
Connect Time Out: 60
Send Time Out: 120
Encoding: windows-1252
DNS Server: 4.2.2.1
Commencing Send via Internal Server
Adding recipient: XXXXXXXXX.com
Connecting...
Delivery Error for XXXXXXXX.com: Connection attempt timed out (10060)
XXXXXXXXX.com: FAILURE at 11/3/2011 12:32:36 AM (Connection attempt timed out (10060))
Failed send for XXXXXXXXX.com
Completed sending
Success Count: 0
Failure Count: 1

************************************************************************

xequte

7504 Posts

Posted - Nov 04 2011 : 12:26:02

Hi

Time-outs are not always due to bad addresses, usually they are due to technical failings so MLK does not mark them as undeliverable.

In this case, assuming it always happens to this user but works correctly to other users then i would expect that his mail server is rejecting your connection (presumably due to your using a local mail server).

Have you set up MLK to retry failed sendings and specified that the final send should be via normal SMTP?

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

Douggg

USA
211 Posts

Posted - Nov 04 2011 : 16:01:58

Sorry the Wireshark post didn't post. Take a look below, this is an SMTP issue. The host wants MLK to give a FQDN.

I've looked in MLK and can't find where the setting is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~
220 mx.hostedemail.com SMTP
HELO M-46
504 5.5.2 <M-46>: Helo command rejected: need fully-qualified hostname
~~~~~~~~~~~~~~~~~~~~~~~~~~~~

xequte

7504 Posts

Posted - Nov 05 2011 : 02:59:19

Hi

You can specify your Helo name by selecting View > Options, Sending, Settings.

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

Douggg

USA
211 Posts

Posted - Nov 05 2011 : 08:33:51

That fixed it. - Thanks

Doug

Topic

New Topic

Reply to Topic

Printer Friendly