Xequte User Forums - Personalizing often wrong

Xequte User Forums

Profile Active Topics Forum FAQ

Forum membership is Free! Click Join to sign-up
Username:	Password:
Save Password
Forgot your Password?

Forum Tips
» This forum is for users to discuss their software problems and suggestions for improvement. Remember that only a tiny percentage of our users experience such problems (To be precise less than 0.7% have ever posted on this forum)
» Include your software version number (as displayed in the About Box)
» Check the FAQ before posting as most common questions have already been answered
» You don't need to also e-mail us separately as our support team will respond to all questions on this forum

All Forums

Xequte User Forums

MailList King

Personalizing often wrong

New Topic

Reply to Topic

Printer Friendly

Author

Topic

brugernavn

Denmark
3 Posts

Posted - Oct 06 2009 : 23:52:19

I have send a message like this "Dear %FirstName%. Your %Company%..."
One out of around five mails had a wrong company name (it was the host name of the e-mail address).

I am using MailList King v. 8.04 with Vista Outlook.

Is it a known bug with a solution or?

xequte

7504 Posts

Posted - Oct 07 2009 : 02:10:20

Hi

I suspect that those addresses do not have a company name specified and
%EMAIL_DOMAIN_NAME% is specified as the default value for the "Company" field.

On the Message Sending toolbar click the "Personalize" button and then choose "Personalization Options"

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

brugernavn

Denmark
3 Posts

Posted - Oct 07 2009 : 02:32:11

Unfortunately it is not the explanation. All persons have a company in their e-mail address in Outlook.

When these e-mail addresses are imported in MailList King the company names are disappearing at some persons (and then you is right). It looks that the import system has a problem?

xequte

7504 Posts

Posted - Oct 07 2009 : 02:51:54

Hmmm, OK, we haven't had any reports of that. What is different about the Outlook contacts that import correctly and those that do not?

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

brugernavn

Denmark
3 Posts

Posted - Oct 07 2009 : 04:18:35

I am sorry. There is no pattern. 32 % of the e-mail addresses are wrong. In a list they are: 2 good, 2 bad, 3 good, 1 bad, 5 good and so on. There are no special letters in the names, no pattern in the number of pre-names.

So what?

(Many thanks for your fast answers! Fine service).

xequte

7504 Posts

Posted - Oct 08 2009 : 13:07:49

Hi

I'll need to send you some debug logging information.

Also, I see you are using an old version so complete the following form for a download of the latest release:

www.xequte.com/support/serial/

Make sure you generate the debug log in the new version.

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

Topic

New Topic

Reply to Topic

Printer Friendly