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 Topic  |
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danbrad2000
United Kingdom
3 Posts |
Posted - Aug 25 2009 : 07:55:16
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Hi,
Im having problems linking my webform (as created on mailist king).
Below are the details:
Email recieved from webform:
From: Nobody
to: news@hooked-on.co.uk
Subject: web form submission
Below is the result of your feedback form. It was submitted by
() on Tuesday, August 25, 2009 at 16:20:24
---------------------------------------------------------------------------
Action: SUBSCRIBE
E-mail: maxxmaniac@hotmail.com
---------------------------------------------------------------------------
Message formatting:
Action: Subscribe
E-mail: john@somecompany.com
Subjects:
Web form submission
web submission form
I cant see why it is not processing the message.
Any help will be much appreciated,
Thanks alot,
Dan
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danbrad2000
United Kingdom
3 Posts |
Posted - Aug 25 2009 : 09:40:39
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I have also tried sending a custom email and this also does not work.
If its any help i use formmail.pl on my 1and1 server.
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xequte
7504 Posts |
Posted - Aug 25 2009 : 16:03:23
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Hi Dan
What version are you using (look in Help > About on the menu)
Are the web form message in MLK's processing folder (the one specified under View > Options, Email Processing)?
Does the web form message get deleted or just ignored?
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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danbrad2000
United Kingdom
3 Posts |
Posted - Aug 26 2009 : 10:31:03
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version 8.56
The web form processing works fine.
The messages are just ignored.
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xequte
7504 Posts |
Posted - Aug 26 2009 : 14:37:54
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Hi
If the messages are ignored then there are three main possibilities:
- Web form subject does not match rules
- Message is not in the processing folder
- Email address is not found in the web form message
As we have eliminated the first two, check that the field for email checking is:
E-mail
And the character that separates field and value is:
: (i.e. a colon)
If you still have problems please generate and send me a debug log (i'll email you the details).
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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xequte
7504 Posts |
Posted - Aug 26 2009 : 20:01:06
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Hi Dan
Thanks for your log. I didn't realize you were downloading messages directly from a POP server. The AVG anti-virus certificates were causing problems. I've emailed you an update that will fix it.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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peterphelan
United Kingdom
18 Posts |
Posted - Sep 18 2009 : 13:18:03
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Hi Nigel,
>>I didn't realize you were downloading messages directly from a POP server<<
I think you should bear in mind that for lots of people, myself included, Outlook would be the last email client we would consider using!  Collecting directly from a POP email account, using the email software of choice, should be the default in MLK.
Incidently, I would use Text Lighting for example, if it could be used with other software.
Peter
Peter Phelan
Prophoto Ltd Prosoft Digital Ltd
www.prophoto-international.com www.tele-prompt.com |
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xequte
7504 Posts |
Posted - Sep 20 2009 : 00:52:46
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Hi Peter
Love it or hate it, Outlook has the best integration library of any email program. In other words, it's simply not possible for third-party programs to access the functionality of the email software as you can with Outlook.
Also, from the recent survey:
Outlook: 65.9%
POP : 18.5%
Outlook Express: 4.9%
Other email sofware: 7.0%
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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peterphelan
United Kingdom
18 Posts |
Posted - Sep 20 2009 : 12:45:22
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Hi Nigel,
I accept that Outlook has a big following - a bit like Word and all the Office suite. And your point about integration. I just feel MLK could follow its own path a bit more and be a good stand alone application too; doing a specic job well - being a "Mail List King" Not something that relies upon Outlook for some of its major features.
Am I unusual in having an email client for all my everyday correspondence, CRM etc and wanting a separate specific application to handle Newsletters, marketing mailshots, auto responder series etc. Hence my comments about the shortcomings in MLK when designig and making up Newsletters etc. And I do not want to do all this from within my general email client; but I guess some folk do! .
Peter
Peter Phelan
Prophoto Ltd Prosoft Digital Ltd
www.prophoto-international.com www.tele-prompt.com |
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xequte
7504 Posts |
Posted - Sep 21 2009 : 01:19:54
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Hi Peter
I agree that for most purpose the software should (and does) stand-alone, for example, sending is much faster if you go directly to your SMTP server rather than via your email software. However many users are not technically competent and they want the software to "just work". This is why MLK defaults to looking for mailing list messages in the Inbox of your email software and sending from there too. It requires no configuration and users can start using MLK straight away and switch to direct POP download and SMTP sending when they feel more confident.
There should be no major functionality lost by using these direct options rather than Outlook integration.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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peterphelan
United Kingdom
18 Posts |
Posted - Sep 26 2009 : 07:30:22
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Hi Nigel,
Retrieving emails from an email client's inbox is a novel idea. Is it really too difficult for people to set up separate subscribe email accounts and then configure MLK's POP settings? Surely they have to do that anyway using basic software such as Outlook Express or Windows Mail?
I have things working ok for my Newsletters and autoresponders, so although it would be nice to be able to send the test email after editing scheduled messages, MLK works well for me. It offers some quite sophisticated facilities and your support is first class. A few of the reasons I bought the software in the first place!
Peter
Peter Phelan
Prophoto Ltd Prosoft Digital Ltd
www.prophoto-international.com www.tele-prompt.com |
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xequte
7504 Posts |
Posted - Sep 27 2009 : 00:04:32
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Hi Peter
A percentage of our users do not have advanced PC skills and simply use MLK as an "add-on" for Outlook/Outlook Express for sending personalized messages and handling subscribes. For that group, there is little interest in creating and setting up a secondary email account.
Even in-house we have MLK processing our regular Outlook email account. It is convenient and offers other benefits because we make extensive use of the "Folder processing functions" e.g to automatically add customer orders to our mailing list, automatically unsubscribe fake vacation auto-responding addresses that are used to send spam, re-send serial numbers, etc.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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peterphelan
United Kingdom
18 Posts |
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Topic |
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Web form wont work
