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ellenfinkl

USA
41 Posts
Posted - Aug 19 2009 :  10:42:07  Show Profile  Reply
I have a list of people that I'd like to add manually. But when I test with one name, and check "Send acknowledgment messages" and "Require contacts to confirm via email," that person doesn't get any e-mail at all. I've tried a couple of times.

Ellen

xequte

7504 Posts
Posted - Aug 20 2009 :  00:36:06  Show Profile  Reply
Hi Ellen

What version are you using?

Does the acknowledgement task appear under the "Automated Emails" mode of the main window?

What are the two sending methods specified under View > Options, Sending?


Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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ellenfinkl

USA
41 Posts
Posted - Aug 20 2009 :  08:29:23  Show Profile  Reply
Nigel,

I'm using 8.55R.
No, the acknowledgment task isn't there. All I see there are my delayed message that are due to go out.
My sending methods are both SMTP (via your ISP's mail server)

Ellen
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xequte

7504 Posts
Posted - Aug 20 2009 :  23:40:09  Show Profile  Reply
Hi Ellen

I'll send you some debug logging info.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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ellenfinkl

USA
41 Posts
Posted - Aug 21 2009 :  08:19:08  Show Profile  Reply
Nigel,

I tried it again and it worked, so I'll keep your instructions and send you the log file if I have the problem again. Thanks,

Ellen

www.ellenfinkelstein.com
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