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MailList King

554 errors

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yvonner

Malaysia
49 Posts

Posted - Feb 03 2009 : 21:39:12

Hi,

The last 2 weeks I am having a problem with one mailout. I send this message via MLK once a week - the text body never changes, the only difference is that each week I attached a different pdf file. The whole list is bouncing with "Remote host said: 554 message failed". I have tried adjusting MLK to send one message at a time but that didn't help.

I have been able to send this mailout with my email application for the last 2 weeks using same smtp settings as MLK with no problem. MLK can also send other mailouts via same ISP with no problems.

I guess my ISP has changed something but it's odd that I can send this with my email app and that other MLK mailouts go OK.

Any ideas?

Yvonne

xequte

7504 Posts

Posted - Feb 04 2009 : 00:37:45

Hi Yvonne

How large was the PDF file? If it was very large that might cause problems with your ISP (though PDF's a rarely a problem).

Please email me the log file for the sending task:

1. Run MLK and click Ctrl+Shift+I.
2. Check the box to display your database folder and click "OK"
3. Browse to the subfolder named "SendLogs"
4. In that folder your log files are named "mail_sent_*.txt" with the date of the delivery included in the name. Find the files of the relevant date and send them to me

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com