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djnicholson
United Kingdom
4 Posts |
Posted - Dec 08 2009 : 02:07:47
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On the same day that I installed Maillist King Personal 8.01, the standard ribbon disappeared from incoming emails in Outlook 2007.
It's wierd. I still have an Add-Ins tab, but none of the others (Message, Insert, etc). The ribbon on outgoing emails is complete. I have wandered round the menu's but can't find a setting to change it.
It could easily be unrelated to MLK, but I didn't deliberately change anything and the MLK install is the only unusual event I can think of. Have you have encountered this problem? |
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jaminryang
1 Posts |
Posted - Nov 17 2009 : 15:41:04
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| I am having a problem where entire outlook ribbon and format has change back to what looks like the office 2003 view and i am not sure what to do to get it back to the outlook 2007 view with the ribbon etc. |
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xequte
7504 Posts |
Posted - Nov 17 2009 : 20:46:55
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Hi
Are you using MailList King? This forum is for MailList King users.
I don't think it is possible in Outlook 2007 to revert to the Outlook 2003 toolbar...
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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xequte
7504 Posts |
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djnicholson
United Kingdom
4 Posts |
Posted - Dec 08 2009 : 03:57:13
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No it isn't minimised. The ribbon is full height, but only has one tab (Add-Ins). It has two buttons - Toolbar Commands and Custom Toolbars. When you minimise you just get the tab heading 'Add-Ins'. It is the other tabs that are missing (Message, Insert, etc).
Trust Center includes Maillist King (MLKOtbr.dll). I considered removing this temporarily via the option to manage add-ins, but wasn't sure whether it would cause some other harm.
Thanks
David. |
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xequte
7504 Posts |
Posted - Dec 09 2009 : 00:22:42
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Hi David
It does sound like an issue caused by an add-in such as MLK, but we haven't had any other reports of it.
Can you please send me a screenshot of exactly what you are seeing, plus of all of the items in the Trust Center. It is possible there is some sort of conflict.
(To create a screenshot display the program with the problem visible then select PrintScreen (or PrtScr) on the top of your keyboard. Using Microsoft Word or an image editor such as Paint, select Paste. Save the file, if possible as a JPEG if you are using an image editor and send it to us)
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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hcross
37 Posts |
Posted - Dec 14 2009 : 12:31:13
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Nigel,
I have say then I'm #2 to experience this problem. I have a PC with XP Pro Version 2002 SP3 with Office 2007 SP1.
If I start Outlook in safe mode, the ribbon functions properly in the received (incoming) email.
Start-> Run; outlook.exe /safe
When I go to Tools > Trust Center > Add-Ins and disable the MLK Mail List Management Software Management add-in, the ribbon in the incoming email comes backs and appears to be functioning properly.
I too have not added any add-ins and Outlook was functioning with the old version.
I guess I'm just lucky.
--
howard cross |
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xequte
7504 Posts |
Posted - Dec 14 2009 : 12:49:02
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Hi Howard
Please send me a screen shot of the list of items in your Trust Center.
(To create a screenshot display the program with the problem visible then select PrintScreen (or PrtScr) on the top of your keyboard. Using Microsoft Word or an image editor such as Paint, select Paste. Save the file, if possible as a JPEG if you are using an image editor and send it to us)
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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hcross
37 Posts |
Posted - Dec 14 2009 : 13:23:20
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done
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howard cross |
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hcross
37 Posts |
Posted - Dec 14 2009 : 15:49:41
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From off-line reply:
Nigel:
>>In the main toolbar, if you click the Tools button on the MLK toolbar, which of the two options are
>>checked? If you check them both and then open an email window does it still have the problem?
howard:
>>Only the first option was selected. When I selected the second, “In Message and Contact Window”
>>and restarted Outlook, the ribbon came back.
Fixed - as always, thanks for the quick response.
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howard cross |
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xequte
7504 Posts |
Posted - Dec 14 2009 : 20:15:42
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Hi Howard
We have a fix available for this. I'll email you the link.
Anyone else experiencing it should email us for an update too.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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hcross
37 Posts |
Posted - Dec 15 2009 : 07:47:07
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Thanks and Season's Greetings
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howard cross |
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Outlook 2007 ribbon missing
