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 Message sent History no more function		  New Topic  Reply to Topic
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davidhn

6 Posts
Posted - Nov 14 2009 :  01:53:24  Show Profile  Reply
I use MLK Business Edition V.7.13R
Message sent History recent no more function. Last record we can check fm 30 May.
Pls asist. tks.

Do we need to update to lastest V7.x?

xequte

7504 Posts
Posted - Nov 14 2009 :  11:03:03  Show Profile  Reply
Hi David

There were not any changes in that area in that version.

Please check under View > Options, Other, that the option "Disable all logging of history, message delivery and statistics" is not set.

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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davidhn

6 Posts
Posted - Nov 17 2009 :  19:24:37  Show Profile  Reply
Hi Nigel

Tks for yours. I tried this option but nothing change. (enable and disable then send msg) any other reasons?

i run Optimize database regular w/o any problem.

rgrds
David
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xequte

7504 Posts
Posted - Nov 18 2009 :  01:18:04  Show Profile  Reply
Hi

How odd.

What steps are you using to create and send your message?



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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davidhn

6 Posts
Posted - Nov 18 2009 :  20:38:55  Show Profile  Reply
Hi

My procedure asf: Choose Group, then Send Mai or Choose email ID then Send to selected Members.

paste new text of msg or select recent msg and edit then send.

Should i run setup again to fix it?

David
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xequte

7504 Posts
Posted - Nov 19 2009 :  20:21:09  Show Profile  Reply
Hi David

That's very odd.

Go to our support page and request a serial number (to get the download link for the lastest version) and if it still happens send me your settings.ini file.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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davidhn

6 Posts
Posted - Nov 22 2009 :  21:05:27  Show Profile  Reply
Hi Nigel

I installed v.7.32R but not solve problem.

Where can i find the file "settings.ini". Searched all files in my computer but didn't find it.

Thanks
David
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davidhn

6 Posts
Posted - Nov 23 2009 :  10:25:37  Show Profile  Reply
Hi Nigel

Now i can find setttings.ini file in setting folder by press Ctrl+Shift+I.

Already sent my settings.ini file to your email for your reference.

Thanks for your support.

David
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xequte

7504 Posts
Posted - Nov 23 2009 :  14:02:14  Show Profile  Reply
Hi David

Everything in the settings file is correct. Some things to try:

1. Repair your database using the Database Utility:

i) Download from http://www.xequte.com/download/dbsys330.exe
ii) Install and Run it.
iii) Select Utilities>Repair
iv) Click Select and browse to your database folder (search your hard disk for the file mlk_main.dat to locate your database folder)
v) Your database files will be displayed in the box below. Hold down the Ctrl key and select each file in turn
vi) Click Open to repair all of your files


2. Export your database to a file, create a new database and import the old data into it


3. Emails us your entire database for analysis (put it into a zip)

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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davidhn

6 Posts
Posted - Nov 27 2009 :  09:15:36  Show Profile  Reply
Hi Nigel

I followed your guidance and the result asf
1. Not help.
2. It is work, but we likely lost many other infomation such as bounce msg count....

Finally i tried foll steps:
1. Export your database to a file, create a new database and import the old data into it. This new MLK database generate 3 files mlk_hist.XXX
2. Come back to old MLK database and replace 3 files mlk_hist.XXX by the new once. (present files have ttl 76mb while new clean file have abt 7mb)

Now activities of each email ID were recorded and showed on History TAB.

Thanks again for your support

David
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