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Andrew Dearing
France
15 Posts |
Posted - May 30 2009 : 08:22:49
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Nigel, has anyone reported garbling of emails sent by MLK?
We use MLK to send (routed from MLK to our external SMTP server) to a list of 1000+ recipients in html + text format. Occasionally, people report that they are receiving what they think is a message in Chinese. This is (I think) sporadic, and is not consistent even within the same delivery domain.
As an example this afternoon, we sent out a 17K byte file. The copy returned to MLK from the SMTP host contains clear text with appropariate mime/multipart, Content-Type: text/plain and Content-Transfer-Encoding: 7bit headers.
One recipient in Switzerland complained that the message was unreadable. His return message had turned to 170K+, with Content-Type: text/plain; charset="utf-8", Content-Transfer-Encoding: base64 headers
However, a colleague of his within the same office, i.e. with presumably the same software and delivery, received the message correctly.
I have no idea where to look or if this is something which can be controlled our end. Any suggestions? |
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Douggg
USA
211 Posts |
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xequte
7504 Posts |
Posted - May 31 2009 : 17:22:23
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Hi Andrew
Yes, in short you should enable the "Automatic" encoding option:
To enable this:
On the Message Sending Toolbar, click the Edit button then choose "Automatic".
Note: If MLK is set to send via your email software the option is not available (as the email software will handle the encoding).
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Garbled delivery from MLK
