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gwhyel

USA
3 Posts
Posted - Apr 24 2009 :  16:04:53  Show Profile  Reply
I am trying to process a web form email in my Outlook with MLK. MLK is finding the email no problem, seems to be processing it, then deletes it. but then there is no change in the database. i can't subscribe, unsubscribe, or modify any contacts in the mailing list. what am i doing wrong? i have version 6.28R

thanks!

xequte

7504 Posts
Posted - Apr 24 2009 :  22:03:05  Show Profile  Reply
Hi

Does it say anything in the history or error information about the processing of the item. That is under View>History and Errors.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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gwhyel

USA
3 Posts
Posted - Apr 25 2009 :  09:17:37  Show Profile  Reply
Ahh - thanks for pointing me to that log. it says that the email address is invalid "Email: jsmaith@abc.com". so it looks like it thinks the email address includes "Email: ". any ideas why it isn't splitting on ":"?
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gwhyel

USA
3 Posts
Posted - Apr 25 2009 :  10:03:49  Show Profile  Reply
sorry guys, operator error. the field is "E-mail" not "Email". now i feel like a dummy...

thanks!
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xequte

7504 Posts
Posted - Apr 27 2009 :  03:07:33  Show Profile  Reply
No worries

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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