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mip
3 Posts |
Posted - Mar 19 2009 : 10:50:04
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We have a problem with registering MailList King. We hope that you can help us.
When we try we to register (we are following your information on your web site for this) we receive the following message:
"This is the evaluation version of MailList King. It cannot be registered and does not accept an serial number.
If you are a new purchaser, you will be sent a link to download the registered version within 24 hours of ordering"
The situation is as follows:
We have purchased MailList King.
We have received the registration number.
We have not received a link to the registered version of the program.
We have been sent a link to the trial version, when contacting your support.
Please advice.
Best Regards
Michael Petersen |
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xequte
7504 Posts |
Posted - Mar 19 2009 : 15:27:04
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Hi Michael
The error indicates you have not installed the registered version (a link to which is sent after purchasing).
I couldn't find an order for your name, so i can't confirm what you were sent, but we never send out direct links to the evaluation version, so if you were sent a direct link then it must be the registered version.
Try downloading it again and make sure you install it to the same folder as the evaluation version.
If you are still having problems, please let me know.
Nigel
Xequte Software
nigel@xequte.com |
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mip
3 Posts |
Posted - Mar 20 2009 : 02:53:21
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Hi Nigel,
Thanks for your fast reply. MailList was purchased by Jörgen Forsberg, our CO. I can mail you the details if you need them.
Our problem is that we never received the mail with the link to the registered version. When we contacted your support they just sent us a link to the trial version.
What we need is a link to the registered version. : )
Best Regards
Michael
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xequte
7504 Posts |
Posted - Mar 21 2009 : 15:29:11
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Hi
The regististered version was sent to Michael, and I've just resent it now.
One possibility is that for some reason the installer was unable to replace MLKing.exe (rare, but possible).
You might want to manually delete the following file before installing:
C:\Program Files\MailList King\MLKing.exe
Oh and another possibility is that after downloading the registered version you failed to install it ;-)
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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mip
3 Posts |
Posted - Mar 25 2009 : 02:25:53
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Hi Nigel,
Everything seems to be working now. We downloaded the registered version via the link you mailed to us, and registration worked just fine.
Thanks for your help and fast and excellent service!
Best Regards
Michael
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Problem with registering MailList King
