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Shellgrip
United Kingdom
31 Posts |
Posted - Jun 06 2009 : 08:18:17
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We're having some problems with users (nothing new there) that are failing to unsubscribe because their mail client is replacing the space between 'unsubscribe' and (group) with the URL hex encode of %20. So, for example, an unsubscribe message will come in with the subject:
unsubscribe%20group
which MLK ignores.
We have too large a turnover to process these manually. Is there any way that the parsing of the subject can recognise this code and process these messages?
Jon |
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xequte
7504 Posts |
Posted - Jun 07 2009 : 06:49:30
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Hi
Is this due to a maito: link in the email that reads something like:
mailto:me@mycompany.com?subject=unsubscribe%20group
We'll look at having MLK automatically strip encoded spaces.
In the meantime, if you are happy to have the member removed from all groups then you could add "unsubscribe%20group" as a synonym for unsubscribe (View>Options, Commands).
Another possibility is to use Outlook rules to move such messages into custom folders, and then use MLK's automatic folder processing function to remove the address from the relevant group (View>Options, Incoming, Folder Processing Tasks).
Nigel
Xequte Software
nigel@xequte.com |
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justuspost
USA
71 Posts |
Posted - Jun 13 2009 : 16:24:54
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Do yourself a favor and remove the handling from the user and direct them to a form. Your form, your script, you control how it interfaces with MLK.
For the ones you have now, you can sort the and then export the address via outlook. Then use a find/replace to replace the junk and use the admin remove tool to batch remove them all.
Justus |
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Space encoding in unsubscribe messages
