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darrellg
17 Posts |
Posted - Mar 02 2009 : 23:14:50
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I am sending this to the other users. It is late friday night and I am having a problem that has just started occuring.
So far I have made several html formatted emails ins WebStudio 4.0 with good success. I open them into the mlk email window and they look terrific in the preview (as well as in the sent messages windows. In other words in mlk they look great.) But I started getting questions from recepients asking what this was they were receiving as they were getting alot of text and no graphics. Also, several of the emails that I sent to my customers some were aok and others were garbled. As I began sending to my own yahoo account I find the formatting is completely ignore. The images, links and texts are all stacked on top of each other rather then as formatted, and as I said they look perfect in preview.
Help. We are trying to launch email marketing as a product line for our ad firm and this is a big setback.
Darrell |
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darrellg
17 Posts |
Posted - Mar 03 2009 : 09:07:35
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More info:
When I send an email message through Outlook to another one of our email accounts it looks fine. When I send it through Outlook to yahoo/gmail it is all screwed up. |
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xequte
7504 Posts |
Posted - Mar 04 2009 : 04:32:09
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Hi Darrell
Under View>Options, Sending, Settings, what sending method are you using? Does changing it affect the issue? Does is still happen if you create the message completely in MLK?
Are you using Microsoft Exchange?
Nigel
Xequte Software
nigel@xequte.com |
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darrellg
17 Posts |
Posted - Mar 04 2009 : 06:28:28
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Currently I am using the internal smtp. messages sent to yahoo and gmail the messages were scrambled. I am unable to send to myself (outlook) at this setting.
I have tried using Outlook also - I could send it to myself and it was fine, but I had received customer comments of it being scrambled. When I sent it to my yahoo and gmail accounts they were scrambled.
I am not using Exchange. I will attempt to create in mlk. I will send an email to you. Tell me what you get.
Darrell |
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darrellg
17 Posts |
Posted - Mar 04 2009 : 06:50:54
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| I am unable to import my jpgs into the email in mlk. getting the red x in a box. |
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xequte
7504 Posts |
Posted - Mar 05 2009 : 04:01:45
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Hi Darrell
I didn't receive any message. What was the subject line?
There must be something weird about the HTML files you are using, or they method you do it. The best method is to save the HTML to a file and load it into MLK using hte Open button on Message Editing toolbar.
Also you can click the Preview button on the message editing toolbar to see how the message should display to recipients.
Nigel
Xequte Software
nigel@xequte.com |
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darrellg
17 Posts |
Posted - Mar 05 2009 : 07:12:09
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from my first email of this thread.
<I open them into the mlk email window and they look terrific in the preview (as well as in the sent messages windows. In other words in mlk they look great.) >
I will resend them to you.
Darrell |
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darrellg
17 Posts |
Posted - Mar 05 2009 : 07:27:15
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| I cannot send an email to you. MLK does not recognize your email address. |
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xequte
7504 Posts |
Posted - Mar 05 2009 : 17:59:44
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So many customers inadvertently added our addresses to the list that MLK will block them by default. I will email you some addresses to use.
Nigel
Xequte Software
nigel@xequte.com |
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adrianw
United Kingdom
40 Posts |
Posted - Mar 10 2009 : 03:19:24
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quote:
Originally posted by darrellg
Currently I am using the internal smtp. messages sent to yahoo and gmail the messages were scrambled. I am unable to send to myself (outlook) at this setting.
I have tried using Outlook also - I could send it to myself and it was fine, but I had received customer comments of it being scrambled. When I sent it to my yahoo and gmail accounts they were scrambled.
...
Webmail clients - I've tested Yahoo, gmail and HotMail - filter out many HTML and CSS formatting controls.
See for example http://www.contactology.com/webmail-friendly-email-1.php
I don't know if this is your only problem, but if you haven't borne this in mind when composing your HTML email, webmail clients are likely to have problems viewing your emails.
Adrian |
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xequte
7504 Posts |
Posted - Mar 11 2009 : 01:28:24
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Hi Adrian
Thanks for your comments. It is true that CSS, in particular can cause some problems for some email clients. CSS is not officially supported for email and so its use is not recommended.
In Darrell's case he emailed to report that the problem was with the HTML files he had created in WebStudio. Switching to Front Page resolved the problem.
Nigel
Xequte Software
nigel@xequte.com |
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html format lost
