User Forum
Xequte User Forums
Profile    Active Topics    Forum FAQ    Search this forumSearch
     
Forum Tips
» This forum is for users to discuss their software problems and suggestions for improvement.  Remember that only a tiny percentage of our users experience such problems (To be precise less than 0.7% have ever posted on this forum)
» Include your software version number (as displayed in the About Box)
» Check the FAQ before posting as most common questions have already been answered
» You don't need to also e-mail us separately as our support team will respond to all questions on this forum
 
 All Forums
 Xequte User Forums
 MailList King
 Contact Information Being overwritten

Note: You must be registered in order to post a reply.

Size 
UserName:
Password:
Mode 
Format  BoldItalicizedUnderline Align LeftCenteredAlign Right Horizontal Rule Insert HyperlinkInsert EmailBrowse for an image to attach to your post Insert CodeInsert QuoteInsert List
   
Message 

 

Emoji
Smile [:)] Big Smile [:D] Cool [8D] Blush [:I]
Tongue [:P] Evil [):] Wink [;)] Black Eye [B)]
Frown [:(] Shocked [:0] Angry [:(!] Sleepy [|)]
Kisses [:X] Approve [^] Disapprove [V] Question [?]

 
Check here to subscribe to this topic.
   

T O P I C    R E V I E W
Bridal Agent Posted - Aug 31 2011 : 18:40:25
We are experiencing a recurring issue with MLK. We have a few different sources for generating clients. While importing client data from these sources, we've found that for contacts originally in our database from a previous source who are imported into a new "group" from another source, all the initial data for that contact is completely over-written, leaving us at a loss in terms of contact tracking and in some cases, losing some client contact information altogether. (Ex. Jane Doe imported in June to Group A with Phone No, email, street address and client comments from source 1; Jane Doe is then imported in July to Group B with only email and different phone number from source 2. In this situation, we've found that Jane is moved into Group B, and we loose her physical address, original phone numebr and client comments).

To your knowledge, is there a work around or fix for this type of problem?
3   L A T E S T    R E P L I E S    (Newest First)
xequte Posted - Sep 04 2011 : 03:01:31
Hi

I'll email you some debug logging info.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
Bridal Agent Posted - Sep 03 2011 : 05:01:33
Using version 10.3.2r
xequte Posted - Sep 01 2011 : 00:33:16
Hi

That is unusual, as MLK's default behaviour is only to update changed fields.

E.g. when importing a contact such as Jane Doe, if Jane Doe already exists in the mailing list then only the new detail should be recorded (i.e. an address should not be cleared if the new contact has no details).

What version are you using?


Nigel
Xequte Software
www.xequte.com
nigel@xequte.com