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 Managing Hard Bounces

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T O P I C    R E V I E W
flahem1 Posted - Feb 07 2011 : 16:43:25

I'm still stuck on how to export from Outlook folder email addresses that experience a hard bounce. Can MLK funnel hard bounce email address to a Outlook folder where by I can export to Excel a list of bad email addresses?

I dont want MLK to remove the hard bounces from MLK databases. I dont always store email in MLK after a campaign.

How do I export to Excel hard bounce email addresses.

Mike
5   L A T E S T    R E P L I E S    (Newest First)
xequte Posted - Feb 13 2011 : 13:38:46
Hi Mike

In order for the bounce functionality to work MLK needs to process the undeliverable message report emails that you receive after a sending. Under View > Options, Undeliverable do you have the relevant option enabled? Do the undeliverable message report emails that you receive come into a folder/account that MLK processes (i.e. one of the ones under View > Options, Email Processing)?



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
flahem1 Posted - Feb 11 2011 : 05:04:00
Hi Nigel -

I viewed the tutorial, followed the steps, went back to last several campaigns and the problems is,in each and every campaign when I click on or use drop down to see emails that hard bounced and came back, its zero in every case. I dont save the hard bounce email messages that appear in my inbox, but MLK isnt showing me the emails that hard bounced. Mike
xequte Posted - Feb 09 2011 : 18:54:00
Hi

Sorry, i misunderstood your intention. I've created a tutorial for you:

http://www.xequte.com/forum/topic.asp?whichpage=1&TOPIC_ID=4700

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
flahem1 Posted - Feb 09 2011 : 05:52:16
I'm lost with your answer based on my question.

I want all hard bounces to go into a folder that will allows me to export the bounced email address to an Excel doc.

The hard bounces today land in my inbox and if i export them using Outlook it does not give me the original email address that bounced.

I'm simply trying to get a report in Excel that shows every email address that bounced and that may not be possible for MLK. For some reason I cant see a way to get that with MLK.
xequte Posted - Feb 08 2011 : 02:44:23
Hi Mike

If you simply want all the email addresses of messages in an Outlook folder do this:

1. In MLK select List > Add Addresses from Outlook folders
2. Select the folder and click OK
3. After it retrieves the addresses click Ctrl+A to select all addresses, then Ctrl+C to copy them to the clipboard
4. Open Notepad/Excel/Word and click Ctrl+V to paste

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com