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T O P I C    R E V I E W
gregg.carroll@lancopromo. Posted - Mar 01 2009 : 02:55:31
I'm sending emails using the MLK internal SMTP server and my ISP's DNS address. I'm getting a lot of bounces with the following errors.

Recipient's SMTP server returned error 10004
Recipient's SMTP server returned error 10061
Recipient's SMTP server returned error 10060
Recipient's SMTP server returned error 504
Recipient's SMTP server returned error 11001

Can I do something to prevent this?

I should add, I have it set for 100 connections and am doing a scheduled send of 100 emails with a 1 minute break in between. I have tried different email amounts being sent and still avg about 20-30% bouce rate which is way above what I was getting when using my exchange server.

Thanks
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LarryHughes Posted - Mar 24 2009 : 22:49:46
quote:
Originally posted by gregg.carroll@lancopromo.

I'm sending emails using the MLK internal SMTP server and my ISP's DNS address. I'm getting a lot of bounces with the following errors.

Recipient's SMTP server returned error 10004
Recipient's SMTP server returned error 10061
Recipient's SMTP server returned error 10060
Recipient's SMTP server returned error 504
Recipient's SMTP server returned error 11001

Can I do something to prevent this?

I should add, I have it set for 100 connections and am doing a scheduled send of 100 emails with a 1 minute break in between. I have tried different email amounts being sent and still avg about 20-30% bouce rate which is way above what I was getting when using my exchange server.

Thanks


LarryHughes@cfl.rr.com
xequte Posted - Mar 01 2009 : 02:55:31
Hi Gregg

v5 will help you (e-mail sales@xequte.com if you are not sure if you qualify for a free ugprade) it has better support for retrying problematic adddresses and can send via a normal SMTP server if all re-attempts fail.



Nigel
Xequte Software
nigel@xequte.com
www.xequte.com
gregg.carroll@lancopromo. Posted - Mar 01 2009 : 02:55:31
Using v4.37P so I obviously need to upgrade but still getting 20-30% bounces on regularly sent list throttled to send 10 per blast.
xequte Posted - Mar 01 2009 : 02:55:31
Hi Gregg

Is this with the new version or the older v5. 100 connections is very high for most systems/net connections. Start at ten and work your way up.

If you are still getting a lot of bounces (and i would consider more than 10% on a regularly used list to be high) please send the newest sendlog_*.txt file from Config\sendlogs\ folder under your database folder (click Ctrl+Shift+I to display your key folders) to support@xequte.com).



Nigel
Xequte Software
nigel@xequte.com
www.xequte.com