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T O P I C    R E V I E W
Edwin Posted - Feb 27 2010 : 06:55:00
I am using MLK v9.02 on Win7 with Outlook 2007

When the email processing process runs for subscribe and unsubscribe, it keeps pausing and prompting me to choose a Group ...

Is there a way that i can set a default group for unsubscribes to prevent the constant stopping of the email processing to prompt me to choose a group?
6   L A T E S T    R E P L I E S    (Newest First)
xequte Posted - Mar 01 2010 : 13:46:38
Hi

When a user requests to be unsubscribed from a mailing list, we need to know what groups they want to leave. Either they specify an unsubscribe group or they can omit it. If they omit it then MLK - by default - assumes they no longer want to receive any newsletters from you (and thus unsubscribes them from all groups).

The user can specify the group(s) to unsubscribe from as follows:

Unsubscribe Group_1
Unsubscribe Group_1,Group_2,Group_3

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
Edwin Posted - Mar 01 2010 : 07:09:14
How do i handle a situation where i have unrelated groups, and a person wants to unsubscribe from one group only?
xequte Posted - Feb 28 2010 : 20:54:34
For unsubscribes you can't choose to only unsubscribe from the default group, rather it can default to removing the member from all groups.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
Edwin Posted - Feb 28 2010 : 19:16:02
My default group was already selected, but its being ignored.
Edwin Posted - Feb 28 2010 : 17:01:05
My default group was already selected, but its being ignored since the option to choose a default group is only in the subscribe box drop down list and not in the unsubscribe.
xequte Posted - Feb 28 2010 : 16:18:35
Hi

Sure, select View > Options, Groups, and choose the option to default to the specified group.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com