The 21st century's combustion engine is analytics, and information is its fuel. Data leveraging is a cornerstone of the financial services industry, used for anything from financial modeling to risk and fraud detection to customer and credit analytics. Many companies are relying on data science and machine learning to stay abreast of industry norms and rivals. Data science enables businesses to glean knowledge from their data and use that knowledge to make fact-based business choices while safeguarding sensitive consumer data.
In the financial services industry, applications of data science and machine learning include: Credit Analytics: Businesses can examine customer relationship management system data, credit, risk, merchant records, products, and service information as well as information on compliance and risk management. Sentiment analysis is a tool for customer analytics that may be used to examine call transcripts between customers and financial service agents. Tell a handful of those stories to help the data become more relevant since data are merely summaries of thousands of stories.
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