Forum Tips » This forum is for users to discuss their software problems and suggestions for improvement.
Remember that only a tiny percentage of our users experience such problems (To be precise less than 0.7% have ever posted on this forum)
» Include your software version number (as displayed in the About Box)
» Check the FAQ before posting as most common questions have already been answered
» You don't need to also e-mail us separately as our support team will respond to all questions on this forum
I am getting "Invalid Reference(SMTP Error) (10004)" for all messages sent using MLK internal server – I use Norton Internet Security with firewall enabled - ISP with SBC Yahoo DSL.
I found a solution - changing the port to 2025 fixes both problems using mydomain email account and with/without Outlook. Will I see any future problems using this port? Why does this work and not others?
I changed the port to 465 and setup an email account with my own domain at mydomain.com. I am getting connection errors when sending on this port and using this non-isp mail server - do I need to use Outlook as a mail client or can it work with MLK?
You can change the port used for SMTP sending under View>Options, Sending, Settings, but naturally you can't change it when using the Internal SMTP Server.
You are right my ISP (SBC Yahoo) blocks port 25. Some mail programs allow you to change the port number - can I do this? Any ISP's which you would reccomend (I will need to use a dial-up)?
Unfortunately it is not possible to tell from this end what it is on your system that is preventing MLK from accessing the Internet, but other possibilties are:
- Router: Many routers have built-in firewalls - ISP: Some ISP's block port 25
You should send to at least ten recipients to get a better picture of what is occuring.
However I expect that you will find that every message will fail with that same error "Invalid Reference(SMTP Error) (10004)" (or 10060) because that is a typical error when MLK's server is blocked from accessing the Internet.
Make sure that Norton's firewall is not blocking MLK from accessing the Internet. Also check that the anti-virus software's script stopper is not intercepting the SMTP sending.
SMTP errors using internal MLK server
Posted - Jan 01 2007 : 02:55:31
