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Many thanks for your reply. My 'Sending method" is set to 'Send via a mail server (using SMTP)' I have a Test Group with about 8 different addresses in it so i can test if my message will work prior to sending to the full list. I did make my message personalized and don't know if this has any effect. If it will help to make the message a single generic message then I'm happy to do that just to ensure that it works.
I would appreciate any help at this stage as I really need to get this working ASAP.