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Bridal Agent
USA
5 Posts |
 Posted - Aug 17 2011 : 17:36:42
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Using Outlook 2003,MLK v 10.42r, messages stuck in Outbox.
Using a third party AUTH SMTP server, so ISP is not an issue.
Also deactivated Firewall and still cannot send messages. Please advise. |
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xequte
7042 Posts |
Posted - Aug 20 2011 : 04:06:46
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Hi
When you click Send/Receive in Outlook it will put a little error icon /!\ in the status bar area if it cannot send. If you click that, what error does it report?
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Bridal Agent
USA
5 Posts |
Posted - Aug 22 2011 : 14:32:23
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Thanks for getting back, Nigel.
I haven't received any error messages. Outlook seems to be stuck in send/reeive mode. About 50 or so messages have successfully went out on my first attempt lasst week, but the majority are still stuck in the outbox. Will upload a screen shot in a few. |
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xequte
7042 Posts |
Posted - Aug 23 2011 : 02:43:54
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Hi
The messages in the screenshot are in an editing state rather than ready to send. This is unusual but could occur if MLK encounters a problem communicating with Outlook.
You might be better off deleting the messages and resending the task from MLK. Make sure you use the the following options:
- View > Options, ISP Limits: Break the sending up into smaller batches
- View > Options, Other, Outlook Settings: Delay sending when the Outbox contains messages
- View > Options, Other, Outlook Settings: Activate Send/Receive after sending
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Messages Stuck in Outbox
