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 DVD PixPlay
 Main menu doesn't work
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kafka

Australia
29 Posts

Posted - Dec 28 2010 :  14:58:07  Show Profile  Reply
I have successfully produced quite a few slideshow DVDs without encountering my current problem. After creating and burning to DVD a project containing 14 slide shows I find that when I play it on my TV the main menu appears, the music plays, but there is no cursor and I cannot select a particular slideshow (in fact I can't do anything except look at the menu). I have gone through the whole process 3 times. After the first attempt the main menu appeared with several cursors. Clicking them started slide shows which were not connected to the menu item. The last two attempts produced the result described earlier. I don't think I've done anything differently to what I did to produce successful DVDs in the past. Help!

xequte

7042 Posts

Posted - Dec 29 2010 :  00:36:39  Show Profile  Reply
Hi

Is this in v6.16?

If you play that disk on your computer or another DVD player does it work correctly?



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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kafka

Australia
29 Posts

Posted - Dec 31 2010 :  01:01:59  Show Profile  Reply
I downloaded the very latest version but without success. I have only tried showing the project on my TV (it has always worked perfectly before). I will try again and see if it works on my computer. I Notice that my DVD, upon visual examination, seems to be almost full. Should I delete 1 slideshow from the project?
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xequte

7042 Posts

Posted - Dec 31 2010 :  12:15:41  Show Profile  Reply
Hi

The amount of space used on the disk should have no effect on the menu. Try burning it again and if it fails e-mail me your log file:

C:\Program Files\DVD PixPlay\PixPlayLog.txt

Note: On Windows 7 and Vista it is located at:

C:\Users\ <YOUR WINDOWS LOGIN NAME> \AppData\Local\Xequte\DVD PixPlay


Note: If you have Email Software you can do this quickly by selecting Help > Send Email to Support on the DVD PixPlay menu

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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kafka

Australia
29 Posts

Posted - Jan 02 2011 :  01:45:34  Show Profile  Reply
Nigel, an update.

I have sent you the log file by FTP as requested. I played my slideshow DVD on my son's conventional (CRT) TV and it worked perfectly. On my PC only the last slideshow doesn't work (I cannot select it for playing) anon my High Definition LCD (1080) TV I can't select any of the slideshows.
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kafka

Australia
29 Posts

Posted - Feb 16 2011 :  00:45:02  Show Profile  Reply
I hope you had a great holiday. Let me know when you've had a chance to look at my problem. Do I need to pay to upgrade to the latest version?
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xequte

7042 Posts

Posted - Feb 17 2011 :  02:23:42  Show Profile  Reply
Hi Michael

I'm sorry this should have been investigated well before now. I'll need to chase it up.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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kafka

Australia
29 Posts

Posted - Jun 19 2011 :  19:21:52  Show Profile  Reply
Hi Nigel,

When do you expect Version 7 to be available? You may remember telling me that I could have a free upgrade when it eventually arrives. We'll be driving around Britain in September/October and I'm sure we will take hundreds of photos, many of which I'll turn into slideshows.
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xequte

7042 Posts

Posted - Jun 19 2011 :  23:00:54  Show Profile  Reply
Hi

We are expecting it around late July. It will be a free update for you and anyone who has purchased/upgraded after May.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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