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DVD PixPlay

error creating transition frames

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GISELE

France
11 Posts

Posted - Aug 13 2010 : 08:52:39

Hello , here is the error I have with DVD Pix Play : "an error was encountered creating the transition frames for an image" . Thanks to tell me how to repare . I have that kind of error only since I purchased profesional version. many thanks to you if you have an answer.

xequte

7042 Posts

Posted - Aug 14 2010 : 02:36:54

Hi

Is this in v6.10?

Please e-mail me your log file:

C:\Program Files\DVD PixPlay\PixPlayLog.txt

Note: On Windows 7 and Vista it is located at:

C:\Users\ <YOUR WINDOWS LOGIN NAME> \AppData\Local\Xequte\DVD PixPlay

Note: If you have Email Software you can do this quickly by selecting Help > Send Email to Support on the DVD PixPlay menu

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com

xequte

7042 Posts

Posted - Aug 14 2010 : 15:24:14

Hi Gisele

You are still using v6.0, so please download v6.10 from:

http://www.xequte.com/pixplay/download.html

If it does not fix the problem, then email me your log again.

Nigel
Xequte Software
www.xequte.com
nigel@xequte.com