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 MailList King
 Personalizing often wrong
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brugernavn

Denmark
3 Posts

Posted - Oct 06 2009 :  23:52:19  Show Profile  Reply
I have send a message like this "Dear %FirstName%. Your %Company%..."
One out of around five mails had a wrong company name (it was the host name of the e-mail address).

I am using MailList King v. 8.04 with Vista Outlook.

Is it a known bug with a solution or?

xequte

7042 Posts

Posted - Oct 07 2009 :  02:10:20  Show Profile  Reply
Hi

I suspect that those addresses do not have a company name specified and
%EMAIL_DOMAIN_NAME% is specified as the default value for the "Company" field.

On the Message Sending toolbar click the "Personalize" button and then choose "Personalization Options"



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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brugernavn

Denmark
3 Posts

Posted - Oct 07 2009 :  02:32:11  Show Profile  Reply
Unfortunately it is not the explanation. All persons have a company in their e-mail address in Outlook.

When these e-mail addresses are imported in MailList King the company names are disappearing at some persons (and then you is right). It looks that the import system has a problem?
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xequte

7042 Posts

Posted - Oct 07 2009 :  02:51:54  Show Profile  Reply
Hmmm, OK, we haven't had any reports of that. What is different about the Outlook contacts that import correctly and those that do not?



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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brugernavn

Denmark
3 Posts

Posted - Oct 07 2009 :  04:18:35  Show Profile  Reply
I am sorry. There is no pattern. 32 % of the e-mail addresses are wrong. In a list they are: 2 good, 2 bad, 3 good, 1 bad, 5 good and so on. There are no special letters in the names, no pattern in the number of pre-names.

So what?

(Many thanks for your fast answers! Fine service).
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xequte

7042 Posts

Posted - Oct 08 2009 :  13:07:49  Show Profile  Reply
Hi

I'll need to send you some debug logging information.

Also, I see you are using an old version so complete the following form for a download of the latest release:

www.xequte.com/support/serial/

Make sure you generate the debug log in the new version.


Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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