Forum Tips » This forum is for users to discuss their software problems and suggestions for improvement.
Remember that only a tiny percentage of our users experience such problems (To be precise less than 0.7% have ever posted on this forum)
» Include your software version number (as displayed in the About Box)
» Check the FAQ before posting as most common questions have already been answered
» You don't need to also e-mail us separately as our support team will respond to all questions on this forum
Just got on this board and am wondering if anyone has already suggested a chat function to get real-time answers instead of ctyptic emails that are usually a DAY later due to distance and time between continents?
I love the product but I wish we had more timely tech support.
We don't offer chat support because we are developers and chatting all day with customers would leave little time for developing our software.
Phone support is available with the Corporate edition. Also, prioritized email support is available with the Business edition.
Furhter, problems that are technical in nature often require us to pore over log files, research ISP issues on the web or check the program code in order to resolve a problem. That is much easier to do when responding via email, rather than a live conversation.
real-time chat for tech support?
Posted - Dec 02 2008 : 18:18:44
