Forum Tips » This forum is for users to discuss their software problems and suggestions for improvement.
Remember that only a tiny percentage of our users experience such problems (To be precise less than 0.7% have ever posted on this forum)
» Include your software version number (as displayed in the About Box)
» Check the FAQ before posting as most common questions have already been answered
» You don't need to also e-mail us separately as our support team will respond to all questions on this forum
Congratulations on the new release! I happily installed v8.0 over my v7.0R but have quickly encountered an error message after using the new version without incident for a few days. A problem emerged when I started Outlook each time and the MLK toolbar did not automatically "show up" as it always used to do.
The error message reads: "Mailing List Management Software error: the add-in has fired an exception. Access violation at address 32772E12 in module 'mso.dll'. Read of address 00000000."
The MLK toolbar does not automatically appear at startup even when I have selected it in Outlook under VIEW.
It looks like I could start MLK on its own though but it does puzzle me why MLK is not working as I expect it to inside Outlook now.
I am tempted to re-download MLK v8.0 but thought I should check with you first.
I've just emailed you an update. Please try that version and let me know if you still have a problem. We will release this officially as v8.01 (probably next week).
I am experiencing the same problem reported by Ilma. The MLK toolbox is listed under the Outlook Toolbox's available options, and checking it will make the MLK toolbox appear in the Outlook's toolbox but, after a while it disappears. Same error message on MSO.DLL.
The MLK version installed is 8.0R and MS Office Outlook 2003 (11.8217.8221) SP3, OS is WinXP w/SP3.
Even so the application works perfectly. Many thanks in advance for your assistance.
after installing v8.0 - a new error message
Posted - Nov 18 2008 : 14:52:15
