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Robert L Knighten
USA
14 Posts |
 Posted - May 12 2008 : 23:28:01
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I have just recently begun using MailList King and am having trouble with the toolbar in Outlook. When I installed and used the demo version, the toolbar appeared as a result of the installation. When I purchased and installed the Personal Edition, V7.10R the toolbar no longer appeared. Hunting through the Options I found too likely ways to turn it on:
Options > Other > Email Software Options > MailList King Toolbar in Outlook
and
Options > Other > Email Software Options > Email Software Wizard > Add a MailList King Toolbar to Outlook
Neither of these have any visible effect - in particular neither is persistent. In the first changing from No Toolbar to either of the other options both has no effect and when MailList King is restarted (after restarting Outlook) the "No Toolbar" is again present. The "Add a MailList King Toolbar to Outlook" checkbox behaves the same: no toolbar appears and and when checked again the check is gone.
I've checked to see that Outlook is not disabling nor hiding the MailList King Toolbar.
I've looked through earlier discussions of this topic in this forum, and MailList King appears to have changed in the meanwhile.
Help would be appreciated.
Robert L. Knighten
Sou'Wester Lodge
Robert L Knighten
RLK@knighten.org |
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xequte
7042 Posts |
Posted - May 13 2008 : 20:32:09
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Hi Robert
Both the options you refer to point to the same option so you don't need to enable both of them.
What version of Windows and Outlook are you using?
Try selecting Run from under the start menu and typing:
RegSvr32 "C:\Program Files\MailList King\MLKOtbr.dll"
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Robert L Knighten
USA
14 Posts |
Posted - May 13 2008 : 21:28:46
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I am running Window XP Professional SP2 and Outlook 2002 SP3.
The result of running RegSvr32 as above was the message:
"DllRegisterServer in C:\Program Files\MailList King\MLKOtbr.dll failed. Return code was 0x80004005"
Robert L Knighten
Sou'Wester Lodge
RLK@knighten.org |
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xequte
7042 Posts |
Posted - May 13 2008 : 21:41:21
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Hi Robert
0x80004005 indicates a Windows rights issue, presumably because you are not running as an administrator.
Go into Start Menu, All Programs, Accessories and right-click on the Command Prompt icon. Choose run as Administrator.
Type:
RegSvr32 "C:\Program Files\MailList King\MLKOtbr.dll"
Click OK
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Robert L Knighten
USA
14 Posts |
Posted - May 13 2008 : 23:53:27
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Well I was running as an administrator, but just to be safe I used the command prompt as administrator with the same result. I see that this is a registry access problem, so I am trying to check if my registry may have become corrupt.
Robert L Knighten
Sou'Wester Lodge
RLK@knighten.org |
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Robert L Knighten
USA
14 Posts |
Posted - May 14 2008 : 18:02:57
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Well it was a brute force approach but I got around this problem by regressing the Windows XP registry to a known good state dating before any version of MLK had been installed. I then reinstalled MLK and lo the MLK toolbar in Outlook has appeared.
There was still a registry problem, this time while installing MLK. I got the following two error messages:
Error creating registry key HKEY_CLASSES_ROOT\.mlkreg
RegCreateKeyEx failed; code 5
Access is denied
Error creating registry key HKEY_CLASSES_ROOT\.mlk
RegCreateKeyEx failed; code 5
Access is denied
I checked and both keys were in fact created.
Robert L Knighten
Sou'Wester Lodge
RLK@knighten.org |
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xequte
7042 Posts |
Posted - May 14 2008 : 21:35:43
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The "Access is denied" error is again a rights issue, as with the Toolbar registration, the registry does not believe the current user has the rights to modify that registry entry.
Although it is academic now, you can use RegEdt32 to see who has read/write access to specific registry items.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Robert L Knighten
USA
14 Posts |
Posted - May 14 2008 : 23:26:39
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Yes, I used regedit to check the various MLK entries and was surprised to find the none of them had an owner and all had restricted access. Manually editing the registry is always exciting, but that does seem to have improved things.
Thank you for your help.
Robert L Knighten
Sou'Wester Lodge
RLK@knighten.org |
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xequte
7042 Posts |
Posted - May 15 2008 : 01:37:41
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Hmmm, that is very weird. The only possibility i can think of (barring registry corruption) is that the registry entries were written under a user account that has since been deleted.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Robert L Knighten
USA
14 Posts |
Posted - May 15 2008 : 13:29:03
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The possibility of registry corruption was the reason that I restored the registry to an earlier known good state before MLK had ever existed on the machine. I didn't think to check and see that the MLK entries were indeed missing in the "restored" registry and I have had other strange registry behavior in the past that has made it clear that restoring the registry is not as simple and clean as I once believed.
Robert L Knighten
Sou'Wester Lodge
RLK@knighten.org |
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Topic |
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MailList King Toolbar in Outlook again
