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 How to manges bounces and remove from database

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T O P I C    R E V I E W
flahem1 Posted - Jan 06 2011 : 08:04:46

How to I automate the process of purging email address from a specific MLK database that kepp bouncing? The return emails in Outlook with bounce report require me to manually copy and paste bad email addresses.

What is the best practice or removing hard bounces from a list I email to? Mike
3   L A T E S T    R E P L I E S    (Newest First)
xequte Posted - Jan 17 2011 : 13:06:33
Hi George

I'll send you some logging info.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
george@veriphy.co.uk Posted - Jan 17 2011 : 04:07:32
Hi there,

have just upgraded to the new version and it has stopped processing most of the bounces. Have checked all of the settings and have also dropped the 'remove address' count down to 1
have also checked the 'text in subject list'

Any thoughts?

cheers
George
xequte Posted - Jan 06 2011 : 12:35:18
Hi

Use Outlook rules to automatically move all bounce messages to the folder that MLK processes (as specified under View > Options, Email Processing).

Then enable Undeliverable Message Processing under View > Options, Undeliverable.

You will also need to turn on the option to automatically remove members after too many bounces.

Remember that MLK treats a "Hard Bounce" (i.e. a permanent failure) as 3 soft bounces (temporary failures). So if you specify that a member is removed after six bounces this will equate to:
- 6 soft bounces
- 2 hard bounces
- 1 hard bounce and 3 soft bounces


Please let me know if any of that is confusing.



Nigel
Xequte Software
www.xequte.com
nigel@xequte.com