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ellenfinkl
USA
41 Posts |
Posted - Apr 02 2009 : 08:20:05
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3 people (one of them twice) have e-mailed me that they received the newsletter in Chinese (or some Oriental language) characters! No one else has had this problem, as far as I know.
Here's part of it. What could cause this?
Ellen
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Can't read this!
Lisa
--------------------------------------------------------------------------------
From: Ellen Finkelstein [mailto:ellenf@lisco.com]
Sent: Thursday, March 27, 2008 7:19 PM
To: EllenFinkelstein.com Mailing List
Subject: PowerPoint Tips Newsletter: (03/08 issue)
#18492;#19796;#15948;#18492;#16709;#15940;#2573;#19772;#21573;#8257;
#29800;#28788;#25901;#30065;#30313;#17213;#28271;#25972;#29806;#21549
;#28793;#8293;#28515;#29806;#28261;#15732;#29730;#30821;#12148;#29800;#27757;#8251;#26723;#29281;#25971;#15732;#28277;#25449;#25711;#8805;
#3390;#15370;#17741;#16724;#25376;#28271;#25972;#29806;#8765;#21325;#21576;#19533;#13856;#12334;#11824;#12342;#12336;#12590;#13878;#14384;
•#24942;#25965;#18237;#20037;#21061;#21569;#21071;#15422;#18479;#16709;#15940;#2573;#16956;#17487;#15961;#2573;#17468;#22089;#24864;#26988
;#28263;#25405;#28261;#25972;#15986;#16700;#26656;#25970;#15718;#2665
8;#29812;#14960;#12079;#30583;#11895;#27749;#25964;#26222;#28265;#259
63;#29548;#25972;#28265;#25390;#28015;#15906;#18748;#18253;#3360;#294
50;#25458;#8765;#29800;#28788;#12090;#30511;
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darran
USA
4 Posts |
Posted - Apr 02 2009 : 13:48:33
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Hi there. I'm having the same problem. 3 people from my list of about 450 recipients are reporting garbled messages with chinese, korean, and random other characters.
I tried posting a sample, but these characters aren't supported in the forum. They came out as: "#18492;#19796;#15948;#18492;#16709..."
This started very recently and there have been no configuration changes to the computer MLK is installed on, nor our mail server (exchange).
Only 3 have reported the garbled messages, but I am worried that more are receiving them and that I am trying my client's patience.
Thanks in advance for any help!
Darran |
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xequte
7504 Posts |
Posted - Apr 03 2009 : 14:33:58
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Hi Ellen and Darren
The problem appears to be related to an issue in Exchange 2007 when the MIME encoding is not explicity specified:
http://support.microsoft.com/kb/941851/
Note, that this is the Exchange server of the recipients (You should ask them to install the latest Service Pack Rollup).
You can also prevent it occuring at your end by explicitly specifying a charcter encoding, which for English speakers is "Western European (Windows)"
For v7.12 we have added an option "Automatic" encoding to ensure that the encoding is always explicity stated.
To enable this:
On the Message Sending Toolbar, click the Edit button then choose "Automatic".
Note: If MLK is set to send via your email software the option is not available (as the email software will handle the encoding).
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Douggg
USA
211 Posts |
Posted - Apr 22 2009 : 23:02:07
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I just run into this problem today. The easy fix is to send using plain text.
Question: Is there a way of making plain text the defualt?
Eventhough SP1 was installed on Exchange 2007 it is still happening.
Douggg |
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xequte
7504 Posts |
Posted - Apr 23 2009 : 03:52:08
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Hi Doug
MLK will default to whatever format you last used.
Specifying the character encoding is also a suitable solution.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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Douggg
USA
211 Posts |
Posted - Apr 24 2009 : 07:07:21
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Nigel,
I found the setting. It is set for Default. I'm in the US sending only to US recipients. Should I switch it to US-ASCII or Unicode (UTF-8). I'm thinking UTF-8? But what would you suggest?
Douggg |
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xequte
7504 Posts |
Posted - Apr 24 2009 : 21:54:56
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Hi
Recommended in the English speaking world is:
Western European (Windows)
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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ellenfinkl
USA
41 Posts |
Posted - Apr 25 2009 : 08:53:27
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On the other hand, while I'm writing only in English, I'm sending to recipients all around the world. Would I choose something different?
Ellen |
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xequte
7504 Posts |
Posted - Apr 28 2009 : 14:06:32
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Hi Douggg
You can use UTF-8 to cover the use of Unicode encoding, but realistically in the English speaking world we only use a very limited set of characters and our character set is "Western European (Windows)"
Note also that when you load an HTML file, MLK will automatically use the encoding specified in the file. So if you create your messages in an HTML Editor then MLK will use whatever is the default encoding for that app (after loading the file, review the checked option under View>Encoding).
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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electricwind
USA
115 Posts |
Posted - Jun 09 2009 : 12:59:17
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I'm having this problem, too, although I had attributed it to clients' ISP errors, since it seemed intermittent. Now, I'm realizing it's MLK, so now I am on this thread.
All autoresponders report "default" as the character set, although there is no way I can find to edit what the "default" is. I noticed there is no option to set the character set in plain text messages.
I did notice that this started happening suddenly, as if something had changed somewhere else, because I made no changes to my mailing systems or protocols.
I've been using MLK Ver. 6.28 without a problem for a couple of years now. So, this seems like a program response to new conditions among servers, maybe?
I noticed that not everyone receives their messages in "chinese," so I suspect that MLK is somehow sending messages without some sort of new requirement on some POP3 servers. Maybe Exchange upgrades??
Boyd
Oregon |
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xequte
7504 Posts |
Posted - Jun 09 2009 : 21:19:44
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Hi Boyd
The issue is caused by Exchange servers at the recipients end. I.e. affected users will see odd characters if they are using Microsoft Exchange without the latest hot fix and you have not explicitly set the character set.
This issue only occurs with HTML messages, so should not be seeing the issue with plain text messages.
The fix is to explicitly set the character set of your outgoing messages (if they are HTML), including your automated ones.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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stoutFound
19 Posts |
Posted - Oct 21 2009 : 12:42:21
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| I have version 6.28. I tried what you said but it didn't work. After I've selected the "Western European (Windows)", I went back into the pencil and pad icon and look at it again and there is no check mark next to the "Western European (Windows)" option. Any suggestion? |
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xequte
7504 Posts |
Posted - Oct 22 2009 : 01:23:19
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Hi
What is the source of your message, e.g. did you load it from an HTML file?
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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stoutFound
19 Posts |
Posted - Oct 22 2009 : 05:30:38
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| I believed so. I am able to check the US ASCII though but not the one you've suggested above. |
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xequte
7504 Posts |
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yvonner
Malaysia
49 Posts |
Posted - Oct 22 2009 : 21:30:20
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Current Version: 7.32R
I had this problem last year and upgraded to V7. After a hardware failure last week, I have re-installed 7.32R and the "funny" character problem came back. I had forgotten that encoding has to be "Automatic". But I can't make it stick - each time I send a message, I have to change "Default" to "Automatic". Before the hardware crash I was not doing this. I can't find an option to do this - either in "Options" or the hidden options file. How to get "Automatic" to be the default?
Thanks.
Yvonne |
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stoutFound
19 Posts |
Posted - Oct 23 2009 : 05:36:59
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| What do you mean by "Try modifying the character set in the HTML file"? We copy and paste from ether MS Word or from Outlook email. |
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xequte
7504 Posts |
Posted - Oct 26 2009 : 13:13:15
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Hi Yvonne and StoutFound,
When you first open the "Send Message" window, is there any existing content in it, e.g. stationery and/or a signature?
If you are using a stationery file, please email it to me.
Nigel
Xequte Software
www.xequte.com
nigel@xequte.com
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stoutFound
19 Posts |
Posted - Oct 26 2009 : 13:18:56
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There is nothing in the content when first open. However, later on we did load in the stationary.
Where do I email the stationary? |
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xequte
7504 Posts |
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yvonner
Malaysia
49 Posts |
Posted - Oct 26 2009 : 17:57:16
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Hi,
I don't use stationery. I create html from a database script and paste it in. Before I've done the pasting (i.e. blank message window), encoding is set to "default" - afterwards the same thing. Don't know if this is relevant, but the installation before the hardware crash where the setting stuck was an upgrade from V6. Now it's a clean install for V7.32r.
Thanks,
Yvonne |
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some subscribers receiving in Chinese letters
